Starbucks - Amherst

I've always valued Starbucks for its consistently great coffee. Food: 5/5, Service: 5/5, Atmosphere: 5/5.

**Takeout Review** **Food: 2/5** The food didn't quite meet our expectations, lacking flavor and freshness. **Service: 2/5** The service was below average, with delays and issues in handling our order. **Atmosphere: 4/5** On the positive side, the atmosphere was pleasant and inviting, making it a nice place to be. Overall, while the ambiance was enjoyable, the food and service left much to be desired.

The staff is usually friendly, but this location often has unexpected closures. Today was the second time I've come during the day only to find it shut.

I visit this location often, and while the staff are generally friendly and accommodating, I find the wait times for drinks to be excessively long. Furthermore, I have noticed that the manager can be quite rude. Rather than addressing customer complaints directly, she tends to offer excuses. The customer is always right, and it's evident that this location could benefit from enhancing its customer service skills. A little kindness can make a significant difference; if the manager feels overwhelmed and unapproachable, it creates a negative environment for both employees and customers. If they need extra help, they should consider hiring more staff instead of making me feel uncomfortable when I ask about my order. On a positive note, there is ample parking available.

I was quite disappointed with my recent visit. It seemed like my drink was rushed, and it didn't taste like the typical Starbucks drink at all. Given the price I paid, I was expecting a much higher quality. The service was intended for takeout, and while it wasn't terrible, it didn't live up to my expectations. Overall, I would give the service and atmosphere a rating of 3 out of 5. I'm hopeful for a better experience next time. Price per person: $10–20.