Eastern Express - Altoona

I wanted to treat myself to lunch today after passing my learners permit exam so I decided to come to this take out restaurant, before I was going to order I needed to use the bathroom. The man in the front started pressuring me to order and I said I will come out and look after I use the bathroom, there was someone in there so I had to wait. The guy asks me again if I want to order and I said not yet I need to use the restroom badly. All of a sudden he comes up front and says he has an emergency and he has to leave, lock the doors and that I have to find somewhere else to use the bathroom. Not only did I not get to use the bathroom, I didn’t get to eat lunch either. I decided to go across the street to one stop shop to check out their prices, I come back outside and he’s back at the restaurant. I think he just devised a plan to get me to leave.. awful customer service in my opinion..

This place was was the BEST Chinese my family has ever had! Being my son's from California Chinese is one of our favorites, I think that says a lot! The food was hot fresh! All the sauces were just perfection! My son wanted spicy that's what he got! I honestly don't know how they have any bad reviews. They were also Extremely nice people! They weren't aggressive like a lot of Chinese restaurants. All around Great people Great food!! Stop in try it out yourself! I know we'll definitely be back!

Had Pepper Chicken, Chicken and Broccoli along with WonTon soup and Egg Drop soup. People were friendly and the food was fresh and well prepared. Always appreciate the open kitchen concept. Just a side note this location does not provide a dine-in option.Vegetarian options: Numerous vegetarian options. Also accommodating of various spice level options.Dietary restrictions: Free parking directly in front of business

Food is always fresh and tasty. Quick service. Patient when trying to communicate numerous orders.

I wouldn’t even give this place a 1 star. I called to tell them that the rice from 2 of my dishes was inedible. It was so salty myself and my boyfriend couldn’t even eat it. Everything else was ok with the order. I did nothing but ask for a refund for the 2 rice dishes and I get told “We’ll I had no other complaints all day besides you.” “Just because you don’t like the food doesn’t mean it’s not good” Who says this to customers? Then I made a point to say I’ve been there before in the past months and everything was fine including the rice and he tried to say I haven’t been there in years, we’ll maybe sir you weren’t there. I’m not one to bash businesses, I have my own small business, but just the way they talked to me was horrible and I really hope no one else has to go through that.