Pinewoods Resort, LC - Alton

Great night in this resort. we had booked 3 nights, but after the first night we stayed complained the morning. but no solution or refund was offered. had to book 2 nights somewhere better. the whole night with young people outside, drinking and singing, motorcycles go up and down when we went out the morning, there were empty beer cans on the ground. very small rooms. no hair dryer. remote tw broke. no internet connection. no name at the door when we arrived, it took an hour to find the room. thin walls, we felt like the neighbors were in our room, noisy family with a belly dog. I would avoid this hotel. be warned.

They have 14 days to cancel the reservation or they will keep all of them money. in winter, the roads must not be ploughed so they may not be able to reach the hotel on a dirt road. we checked in the room and noticed there was a leak in the shower. it has been getting worse every day and we have informed several people about the problem several times. no answer. it was so bad that we dropped water from the deck. Finally, after they told them that we would not pay if they didn't get into the room immediately they got someone into the room, and then 15 minutes later came out of the room. They found another room that had no running water to arrest us. For 2 hours, they told us that they would turn on the water before they would finally tell us that they would not turn the water soon. they promised a partial refund and still have to deliver. from the beginning, they always told us a thing, just to have it not true. also note the number key to get in the rooms is the same for all rooms. that would be a serious security problem. the wifi is very dirty and they will even admit it.

A good stay. clean place in the middle of the forests. there is a restaurant that has a varied menu. the rooms were too small. they have hardly any space between the side of the bette and the walls

Beautiful cabins for a good price. hospitality was great. woodland grill restaurant in the resort had some reasonable price eat.

But it's not there yet. Super cute place, and the new management team is working hard to overcome issues from previous owner. The property is really beautiful right in the woods. Woman who runs the office is super responsive, helpful and friendly. The loft rooms are plenty big enough, with a nice wood burning stove and heat radiators so we were warm even when it got really cold. The bed was very comfortable. The kitchenette needs some updating, some of the burners didn't work, toaster oven was very dirty, but it was certainly adequate. The biggest issue was the noise. Every small sound from the next room came through the wall. Which would be fine if you have quiet neighbors, but yelling partners, crying babies and screaming children do not lead to a relaxing evening.