Grand Opera - Almaty

The worst hotel I've ever seen in my life. the hotel management staff are all cheating, they don't know anything about hospitality, they are all just scrubbers.

This is the worst possible hotel I have ever experienced in my lifetime. Don't have words to express my dissatisfaction and anger. You cannot imagine it's a hell. No service. No manners. Rude and unwelcoming staff. No room cleaning. No tea or water in the room. Everyday we collected compimentory water from reception ourself. We requested ice in the room they said they will send fast but it never reached. Very bad breakfast. At breakfast time staff is eating himself instead of serving to guests.if you are vegetarian, then you cannot eat anything here. You ll not get even proper tea or coffee. After lot of complaining they gave stale n stinking sambher with rotten smell bitter taste. 2 days old poha was served which no one could even chew. You keep asking them, they will not listen, understand or deliver anything. Rather it's very insulting for any guest that they laugh at you. Even serving old stale food or eating themselves before guest id also very insulting for a guest. Staff doesn't deserve to be in hospitality industry at all. So never ever go or advice anyone to choose this rotten so-called hotel to stay in Almaty. I am still feeling that I have said very less. Dr. Sanjay Sharma. Delhi, India

Worst hotel in my lifetime .non cooperative staff. Even not giving glasses, cattles, in spite of asking so many times. Their response is very rude we don't have. Not giving drinking water even in breakfast.fixed manu four days. Cold half fried omelette ,cold bread ,cold hot coffee, few slices of apple orange and tomatoes. Breakfast start at 8.30 and at9. 15 you get answer that this is finished. Misbehaving your guests, we have to use towels and sanitaries for two days because no house keeping, and they even don't understand simple English words. Never advise anyone to go there.

Worst hotel experience ever all the staff even manager and security guard r commission agent of girls,at the cheque out time they ask money for towels and minibar which nobody use Never go to this hotel

Very Bad experience,Poorest possible service Rude Staff Greedy Very very very unprofessional