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Contribute Feedback What User likes about On The Border Mexican Grill:
I came in during the purchase to get one free. Despite the long line I think the staff had high spirits for how busy it was. The food was normal tasty Chipotle (the steak here is my favorite) Good work to the workers who hold this line View all feedback.
What User doesn't like about On The Border Mexican Grill:
terrible service. The girl prepping today 9/28/23 at 10:50am at the Aliso Viejo location deserves to lose her job. Stares at me and another customer for a long time while we wait to be helped. Then after we ask if we 'll ever be helped she yells get on The line and says he 'll be with you in a rude tone. I spend a lot of money at chipotle for my work lunches and don 't deserve to have my time disregarded and be talke... View all feedback.
This was my first visit to any Chipotle restaurant. Over the years I heard friends and others rave about their food. I ordered a steak burrito and a side of queso. Firstly everyone told me the burritos were huge. Mine was as big as my Pixel 6. Pretty small to me. The steak was chewy and did not have much flavor. $2.80 for a side of queso is outrageous. Not worth the price. Will not be returning. I would rather have a Del Taco burrito. Bigger and better. Live and learn. See pic below. One bite taken for size reference.
One of my best restauraunt experiences ever. The cashier, I believe Seth was his name, was so friendly and left a good impression. This establishment has earned a customer for life.
The staff is very polite and the food in terms of quality is about what you expect from chipotle. But this location in particular has a problem with over portioning to the point where the food is difficult to eat and disgusting to look at. They also tend to get mobile orders wrong either leaving out items or incorrect ingredients in food. At the end of the day it's a gamble, I like ordering double meat so if you wanna save money it's a pretty safe bet that they'll over stuff your burrito. But if you want a chipotle sized burrito that's easy to eat and won't make you feel stuffed or sick, I'd just try a different location. (Burrito in photo is freshly unwrapped has no extra meat and normal added guac)
Placed a mobile pickup order on the app. I was 15-20 minutes late to pick it up. Turns out order was stolen 10 minutes before I showed up. I gave them my last name and then they asked to see proof that I ordered it on my phone. I find that funny considering they didn?t ask for proof from the person that took my order. I had to wait 10-15 minutes for it to be remade. Order was delicious and accurate. I hope the person who took it enjoys the kids meal. But I?m sure there?s no guilty conscience there lol.
Usually love the food at chipotle, especially this one. But the tall blonde girl serves us with an attitude and no pleasant communication. Her closest form of a positive attitude was saying ?have a good day? in a mumbled and violent tone. unacceptable. We made the drive to our destination which took about 45 minutes just to realize she didn?t give us forks, or napkins, forcing us to use our fingers like undeveloped barbarians. Never again chipotle, never again.