Dairy Queen - Aliso Viejo

Second time I arrive and the dining is closed, only drive thru

I ordered a large butterfinger blizzard. The ice cream tasted plasticy and it was already melting the moment they handed it to me. I took a few bites and hated it so I tried to get a refund immediately after and they said no. It?s way too overpriced,their idea of a large is equivalent to a soda cup small. If you want a good butterfinger ice cream treat go to sonic where it?sactually tasty and the size is double.

There are certainly many positives about this location. The staff have been friendly, and the grilled food is quite enjoyable. However, any visit can quickly become disappointing if you order a Blizzard. My go-to choice is the Snickers Blizzard, which should have just a hint of chocolate syrup. Unfortunately, they tend to add far too much syrup, resulting in a consistency more akin to a milkshake than ice cream. It ends up being excessively thin and overwhelmingly chocolate-flavored. I've visited various Dairy Queen locations across several states, and none of them have made it this way. Typically, a Snickers Blizzard has a creamy white color with chunks of candy, but here it looks more like they used chocolate ice cream from a malfunctioning soft serve machine. When they serve it upside down, it even spills down the sides of the cup. Additionally, they often don’t fully mix the Blizzard; I recently ordered a large Heath Blizzard that was only mixed halfway down. I experienced the same issue with a medium Butterfinger Blizzard a couple of weeks ago. Until management ensures that the staff are properly trained to prepare Blizzards, I can't justify returning to this location.

I will never go back to this place. I found human hair in my ice cream, and I was so disgusted that I almost vomited. I ended up having to throw it away since I was too far away to drive back and request a refund.

The shakes here are great, but they often mix up orders, so be sure to double-check before you leave. This might be due to the inexperience of the young employees who are working their first jobs.