Wingstop - Alice

Lunch, Cheese, Hawaiian

Wingstop

Wingstop
3.5 / 5 (581 reviews)

Description

Wingstop offers a mixed bag of experiences for diners, with consistent highlights in the flavor department but significant service challenges. While many patrons rave about the delicious garlic parmesan and lemon pepper wings, frustration arises over long wait times and inaccurate orders. Customers have reported delays exceeding two hours and issues with incorrect charges, particularly around sauce selections. However, glimpses of exceptional service shine through, as some staff members go above and beyond to ensure customer satisfaction. Ultimately, while the food can be stellar, the overall experience may leave diners feeling disappointed and hesitant to return.

Last update: 18.03.2026 from: Erica

Feedback

★ 3.5 / 5 from 581 reviews

I wasn't a fan of the Hawaiian flavor, but I really enjoyed the garlic parmesan and lemon pepper options, especially paired with either ranch or blue cheese dip. Ordering online is definitely quicker than ordering in-store.

The service at this restaurant is fantastic—friendly and prompt! I stopped by around 9:30, even though they were technically closed, and they still made my order fresh. The staff member who helped me was polite and went out of his way to ensure I got what I wanted. I highly recommend this place!

I took my wife out for dinner and we were warmly welcomed by a friendly young lady named Shay, who took excellent care of us. Thanks to Shay, we felt right at home, and we truly appreciated the outstanding service. We will definitely be back!

erica-rodriguez-gras
19.05.2024

If I could put negative stars I would . Shame on the owner for hiring incompetent employees. It is unacceptable to wait 2 hours for an order which was given away to someone else and the employees could not refund my money back until next the next day. The manager couldn't care less and didn't even apologize for the error. Won't be going back and will not recommend wingstop of Alice to anyone.

ann-elephant8
19.05.2024

They took over 2 hours on my order after saying it would be an 1 hour wait. This is ridiculous!! I then ask for a refund and they tell me no i have to wait for the general manager to show up tomorrow. Obviously there aren’t managers being trained right. Managers are supposed to be trained on how to give a refund back.

FAQ

You can use the WLAN of the establishment at no extra cost.

You can also pay for your meals with various credit cards.

More information

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