Starbucks - Alexandria

A Starbucks desperately in need of better management. I was in the neighborhood for business and stopped here for an hour. Warm and prompt services. However this store is a mess in terms of cleanliness. Early in the morning when it just opened not for long, trash everywhere, not to mention there?s a huge cockroach crawling slowly right in the middle of the first restroom on the right hand side. I highly doubt that the store had any proper cleaning before the opening today and after closing last night.

The online ordering system often does not work, and you will. Find yourself waiting on an order for close to 20 mins. Constantly understaffed and high turnover, so wait times are long and the coffee not so great. Moving on to a different store for now on.

I enjoued being at this starbucks, the staff are friendly and the place is clean. there is a table of condiments if you need any. the service was a bit slow because the place was crowded but I ordered on the app and got a fadt service.

I don?t normally leave reviews for a franchise. Only doing this to save other?s time. SKIP THIS STARBUCKS. Just go 10 minutes down the road to the next one. They are incredibly slow. If you do a mobile order they just line drinks up behind the counter and don?t bother to call them out or put them out. It?s infuriating to wait 10 minutes and then ask and realize its been sitting there since before you got in. Oh, don?t even bother ordering food. Not even mobile. They?ll screw it up regardless or tell you they are ?out?.

The website says they open at 5. It?s 5:15am and the store is dark with no sign on the window but cars out front waiting. This isn?t the first time this has happened, it actually happens weekly. It?s the most convenient location for me but not knowing when they?ll actually open some days makes it hard to be a patron here. I?m sure that?s why they?ve taken away order ahead availability which also is inconvenient. I?ll just have go to Dunkin? around the corner or the Kingstowne location, one isn?t my favorite the other is out of the way but at least they open when they say they will.