Chuck E. Cheese - Albuquerque

While the staff was friendly and helpful, it was obvious that they are under the staff. it took an hour to get our food, which was pretty good. several of the S... read more While the staff was friendly and helpful, it was obvious that they are under the staff. it took an hour to get our food, which was pretty good. several of the Soda options were not functional. the machine for buying or reloading cards has been broken and it took a lot of time to buy one. we could not buy alcohol because the staff was not in the old and the manager could not be found. the children still had fun and it looked clean.

The reasons I gave service 2 stars was because our party started at 5:30 p.m., and the children's food didn't get to us until close to 6:00p.m. and the rest of... read more The reasons I gave service 2 stars was because our party started at 5:30 p.m., and the children's food didn't get to us until close to 6:00p.m. and the rest of the food got there around 6:25p.m. they did try to make it up to us by giving us extra large pizzas instead of the large that we had originally ordered. However my guests were very hungry and we had no food. We ended up eating all the children's pizzas to hold us off until we could get our extra large pizzas almost an hour later. And what really bothered me is that for as long as they took, they did not reimburse us for the one hour they wasted. I thought that if the party starts at 5: 30p.m. we could at least have our pizzas ready by then or at the very least 15 minutes after hour arrival. Also our host was not very knowledgeable and she had told us that they did not have any more balloons and our package included six balloons, when in fact they did have some they didn't put up our six balloons until an hour after the party had started. Not very organized at all. The pizza tasted super delicious though.

Couldn’t redeem any rewards, couldn’t give 60 minutes of play after already paying for it, then machine said “approved” wasn’t approved card got charged twice.... read more Couldn’t redeem any rewards, couldn’t give 60 minutes of play after already paying for it, then machine said “approved” wasn’t approved card got charged twice. My mother went to go order a pizza was told machine isn’t working young lady at register didn’t bother to resolve any of the solutions just stood there looking at you til you walked away. Instead of hiring all young adults they should have an actual adult there to accommodate and resolve any issues that they couldn’t or didn’t know how. Was wanting to take my kids to have some fun before back to school tomorrow morning but should’ve considered something else.

Couldn?t redeem any rewards, couldn?t give 60 minutes of play after already paying for it, then machine said ?approved? wasn?t approved card got charged twice.... read more Couldn?t redeem any rewards, couldn?t give 60 minutes of play after already paying for it, then machine said ?approved? wasn?t approved card got charged twice. My mother went to go order a pizza was told machine isn?t working young lady at register didn?tbother to resolve any of the solutions just stood there looking at you til you walked away. Instead of hiring all young adultsthey should have an actual adult there to accommodate and resolve any issues that they couldn?t or didn?t know how. Was wantingto take my kids to have some fun before back to school tomorrow morning but should?ve considered something else.

While staff were friendly and helpful, it was apparent they are under staffed. It took one hour to receive our food, which was pretty good. Several of the soda... read more While staff were friendly and helpful, it was apparent they are under staffed. It took one hour to receive our food, which was pretty good. Several of the soda options were not functional. The machine to purchase or reload cards was broken and it took alot of time to purchase one. We were unable to purchase alcohol because staff were not of age and the manager was no where to befound. The kids still had fun and it did look clean.