KFC - Albemarle
KFC
Description
This fast-casual chicken spot shines with fresh fried chicken, a standout new sandwich and tasty mashed potatoes, but sides are inconsistent—mac and cheese can be dry and cookies hit-or-miss. Service varies wildly: compassionate, helpful staff coexist with rude night crews and order mistakes, sometimes leaving customers shorted. Mobile ordering and takeout are offered, yet waits and accuracy issues occur even when busy. Best suited for daytime family meals and road-trippers; bring patience for evening visits.
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I had a fantastic experience during my visit! Considering the recent food shortages in many restaurants, I was pleasantly surprised to find everything I wanted available. The new chicken sandwich was a standout, especially for someone like me who grew up enjoying iconic recipes. However, I do hope the potatoes and cookies could be improved.
I just want to emphasize that if you're placing an order for pickup, make sure to double-check your items. If I'm ordering something that needs utensils, please include them in my bag. Also, if you're out of a drink I ordered, don't just substitute it with something else without asking. Please let me know so I can choose a different drink myself.
The food was pretty good overall. However, the mac and cheese is consistently dried out when I order it. On the other hand, the mashed potatoes are tasty, and the chicken is great when it's fresh, though there are times when you can tell it has sat out for a bit.
Several people running around in the back but no help in the front. Couldn't get anyone's attention to get tea because it's not out front. Ordered ahead before we left for an order to take to family, and when the app said the order was ready, we still had to wait 15min for order. Can't blame it on no one was working cause I counted 7 people in there.
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QR-Code for the menu
