Baskin-robbins - Albemarle

The manager went above and beyond for my daughters birthday cake!! I would highly recommend this place for any cakes for any occasion! Will definitely be ordering more cakes from here. Thank you to the manager for her hard work!

What has happened to this BR? Take a look at these photos from June 1, 2022. Display cases with frost so thick it contiuously falls into the ice cream tubs they 're serving from!! They just scoop around it. Additionally the employees seemed surprised that I was there to buy ice cream . Really? Also they were out of popular flavors like vanilla, cherry, and others.I did buy 2 cones because I just wanted ice cream. I ended up throwing them in the trash because they were full of ice that had fallen into the cream container

One of the worst experiences ever. I ordered a fathers day cake, their cake decorator was injured (which I understand things happen), they waited until I came to the store to inform me that no one was able to make the cake. What is the point in providing your phone number and email address? The manager said that she would refund the cake. It has now been over a week, still NO refund. When you call the store you get a message that says this person has not yet set up a voice mail, please try again later. I even tried contacting them through the general website last week. Still no response. If I could give them ZERO stars, I would!!

They don’t deserve one star. They ruined the birthday cake which was a major occasion that We ... as in plural because there were 2 of us that had to make a visit in person regarding the order prior to the date of pick up... ... again “We” went out of our way about a 40min drive to inquire in person because their phone doesn’t work and you can’t get a hold of anyone and no one responds to your email ... so when we arrived ...the first time... their doors were locked and they wouldn’t let anyone inside... like ???? Pandemic and COVID is no excuse so we had to go thru drive through to talk to anyone... so one kind gentleman named Asyress was the only one who tried to be kind enough to help...and after speaking with the cake decorator named Jessica over the phone since she wasn’t there in person, I felt that the cake order would be understood and confirmed...but The next day when we had to drive back another 40min drive there and 40min drive back... ...we had to buy a cooler with dry ice to keep it from melting and requested the cake to be deep freeze along with the ice cream packs we requested... but when we went to pick it up... the cake decorations were not done and they spilled something on the cake!!! Then they didn’t get the ice cream pint packs right either!!! They gave us the wrong flavors on 3 out of 5 of them!!!! And one of the flavored pint packs didn’t have a lid! They said they ran out so they put a paper bag over it as a cover!!!! Look at the images! It’s soooooo unacceptable!!! Unprofessional!!! And upsetting!!! We will never get that time back or the special moment we had planned which is very sad. No apology will help. I just wanted everyone to know how horrible my experience was at this location and I LOVE BASKIN ROBBINS... but I will never go back to this location! They should be shut down since they don’t have anything together... they don’t even have employees to help... one employee came in with her kids on her day off to just get an order but the employee working needed help so the other employee that was off stayed to help while her kids waited. So I don’t agree with their operations. They need NEW MANAGEMENT OR NEW OWNERSHIP to save that place! Even Dunkin Donuts had stale donuts and their number goes to Speedmart across the street! Seriously?! Enough already right?!

4.19 for a mini cup of ice cream, about 3 oz. Went to DQ and got more then twice that for 3.19 and they never have all the flavors… more like 20!