A&w - Albany (New York)

We have been several times, the food is mediocre. We’ve only had good service one time.

Waited in line for a solid amount of time before going to the drive through instead after no one even acknowledged us there.

All I heard from the time we walked in was a douchy manager yelling. I could hear him from the restroom! He barked orders and belittled his staff. That alone has lost my business. Those poor staff members. They deserve better!

Honestly, we've been there in the past and the food was what we expected. This last time though, I think they were under staffed. We had to wait in the drive threw for several min, they were only taking one person's order at a time, and honestly their prices aren't that good.

Food has gone WAY down hill. Service was great. Gentlemen at the window was very helpful and polite. Restaurant itself could use a little revamp. Comes across a little dreary and dirty.