Popeyes Louisiana Kitchen - Albany

The customer service at Swtsc is terrible, and you always have to wait 30 minutes for your food.

I do not understand why the owner does not redesign the interior of the bldg color on the outside of the bldgs, it would look 100% better than now! the dach also needs repair or painting! I was shocked when I wanted to place my order on the drive, seeing that they have no menu! to the luck there was an advertisement on their window that caught our attention before getting them to the window! it was an dinner for 2 for $1.99, that was perfect for us! there were 5 pieces chicken, 2 pages 2 cookies! even if the Bldg menu is in bad shape the food service is awesome! the health inspection was a 98/A! that's a plus for me!

Last two times not all of my meals received after they were asked there. it was said, but not. on the journey by occasion they will give them something different from their order. will not honor when they have gone or get no article if they don't call back and tell a manager what they haven't got. Now I have to check my order before I go.

Avoid this place! The staff is rude and unhelpful, and there’s no menu displayed outside. The restaurant itself is a messy disaster, and the interior is in rough shape. They rarely have the items you order, and you can expect a 20-minute wait just for chicken! How can you call yourself a chicken establishment without having any chicken ready? Definitely not recommended!

I would give 0 starts but I can't. This place is gross inside and out, it needs to be remodeled. The service is terrible the works do not respect that we are coming here to pay our money. They are never open insaide for whatever reason and when you wait in line to order it's a 30min to and hr wait for FAST FOOD CHICKEN that is already cooked. Oh and when you get to the menu you can barely see it because it was not been cleaned for years ! That's just ridiculous. The service is terrible