Bojangles - Aiken

I use to love coming to Bojangles for their food, but lately they have very slow and rude customer service. Bojangles use to have great service, never had an issue in the past. They tried to charge us today for the wrong order, for the car in front of us or either behind us and wanted to argue that it was our order when we only ordered 2 breakfast biscuits, nothing else. If that 's not bad enough we had to wait 30 minutes for them to make 2 steak biscuits with egg added, which is the only thing we ordered, just the biscuits. There has been 5 cars behind us who have received their food, about 2 bags per car. We were told to wait in a parking spot, they were waiting on the egg to cook. The customer service has gone down hill bad! Sadly I had to go into the building and ask about my 2 biscuits that we ordered in the drive thru 30 mins ago. The manager said, Oh we just gave them to the wrong car. We didn 't know we had cars pulled to the side waiting. Seriously!! How do you not know you have cars waiting!!?? It only took them 5 seconds to hand me what I ordered 30 minutes ago! I don 't want an apology from the owner, all these horrible reviews about the service at this location should be enough for you to say why do I have about 10-15 people working inside and there are so many screw ups? Fix it or shut it down until you can get better service!

Just tried to order a chicken sandwich but was told it would be a 20 minute wait… ordered two chicken supremes combos instead and was asked to pull to the side to wait even though there was only a couple of people here. Waited 15 minutes before we gave up and went inside to get our money back. They then gave us our order. When leaving we heard them tell someone in line that her 8pc combo would be a 30 minute wait… how does it take that long to fry something with barely anyone in line for food?!?

They got the order wrong and expected me to put my hands in someone else's food to make it right. I asked for my money back. He took his time, the manager i guess. I might even have been billed twice. Because the receipt says clearly no cash refunds only store credits.

The food is decent but the service is slow. More than 30 minutes in the drive through, then pulled over. Finally went inside and the food had been done and was sitting dry like dust. What were they doing?

Country ham breakfast biscuits are my favorite I love them I can eat there everyday with an orange juice and a way I go the only problem I've ever had which was recently is we pulled up ordered came around and they were barely opened and it was 6:30 so we had to wait I know we're waiting for the biscuits it's worth the wait but just know some people are not as patient as others