Moonshadow - Accident

I had asked the philly cheese steak if they could make it vegan. they did it, but it came to something about roasted white bread. I mean, it's like it's not so... read more I had asked the philly cheese steak if they could make it vegan. they did it, but it came to something about roasted white bread. I mean, it's like it's not so difficult to make naan they serve on vegan. if they do it in the house, what they probably don't.

This was our first time dining at this restaurant and we all loved our food choices. We will definitely be returning! The service was excellent and we dined in... read more This was our first time dining at this restaurant and we all loved our food choices. We will definitely be returning! The service was excellent and we dined in during lunchtime. The price per person was $10-20 and we rated the food, service, and atmosphere a 5 out of 5. We highly recommend trying the salad.

Dining Experience: Dinner Cost per Person: $20–30 Food Quality: 4 Service Quality: 1 Ambiance: 4 Overall Rating: 3 read more Dining Experience: Dinner Cost per Person: $20–30 Food Quality: 4 Service Quality: 1 Ambiance: 4 Overall Rating: 3

My hubby and I tried to eat here, but the service before we sat down was so bad that we just left and ate somewhere else. One person asked if we had reservation... read more My hubby and I tried to eat here, but the service before we sat down was so bad that we just left and ate somewhere else. One person asked if we had reservations, which we didn't, then said that someone would be with us in a few minutes. Eventually another person came over, asked if we had reservations, and then didn't seem like she was going to seat us at one of the many open tables. So we left. That was 30 minutes of my life that I won't get back. What a waste of time.

The customer service at this restaurant was extremely disappointing. We put our names on the waitlist and were informed we would have to wait about 20 minutes.... read more The customer service at this restaurant was extremely disappointing. We put our names on the waitlist and were informed we would have to wait about 20 minutes. After 45 minutes had passed, I checked in with the hostess and was shocked to learn it would be another hour and a half! I understand that kitchens can fall behind and restaurants can get busy, but I was standing right in front of the hostess the entire time. I expected to be kept in the loop. It would have been fair for someone to update us about the situation instead of letting us wait all that time, only to find out we'd be waiting much longer when I inquired. To make matters worse, we were camping with young children, and after waiting so long, we simply couldn't stay for another hour and a half for dinner. We ended up leaving in a thunderstorm and couldn't even cook at our campsite. It was an incredibly frustrating experience. I should also mention that we were not the only family waiting that night; many others also faced the same lack of respectful and customer-oriented service. We won't be returning.