Kfc - Abingdon

We had some bad experiences in the past and agreed never to visit this location again. However, after seeing some changes, we thought perhaps KFC was turning a new leaf. Unfortunately, that hope was short-lived when my husband decided to stop by for a late dinner at 8:15 PM. From the moment we placed our order, it was clear that the staff member at the counter had a particularly unfriendly attitude. To make matters worse, we were told that they had run out of chicken for the night. I’m not sure if that was true or not, but I do know that we will never return to this location!

Terrible experience. I waited 25 minutes in the drive-thru and ordered a bucket with potatoes and coleslaw. The chicken was dry and overcooked, the mashed potatoes were quite dirty, and the coleslaw was disappointing as usual. The woman who took my order and handed me my food was rude and showed little care for customer service. To make matters worse, my friend and I ended up with salmonella from the chicken. This was my first visit after work, and, although I wish it hadn’t been necessary to share this, it will definitely be my last time eating at KFC.

The service in the car was disappointing and unprofessional. The cashier seemed unsure of how to do his job and was quite rude.

I would have given this location a 0. I had ordered a new Spicy Chicken Sandwich. This was my first and last time. The chicken used was dry completely and hard with barely even any sauce on it to negate the dryness. This location has had it's problems with orders being incomplete or wrong. My last visit from today was October 2019. I am thoroughly disappointed. The reason we stopped visiting the previous time, was that the employees at that time were kids and were being belligerent while customers with kids were eating inside. I am through with this location. I drive out of my way to not go here and visit other locations.

I often have problems at this location like food not being available until close, or ridiculously under sized proportions, or on my last visit they forgot to give me one of my sides. They seem to be much better on the Taco Bell side.