A&w Canada - Abbotsford

Foods pretty consistent and 9/10 the orders correct when they hand it to you at the drive through.

I eat at A&W because I can get a Lettuce Wrap burger and ask for no salt and they come thru most of the time. I have often asked for no ketchup in the past but I am often told it does not come with ketchup so I went on their website to look at the menu and confirm this and to my delight I read the ingredients and confirmed no ketchup was mentioned. So I I went to Sumas way location today and ordered my usual lettuce wrap uncle burger. But when I started eating it I found it had been loaded with ketchup. I called to complain and I was asked if I had ordered it without ketchup. I told them I had not and that it does not come with Ketchup. Then I was told to take it up with management. So I asked for the manager and when the manager came on I was asked again if I had ordered it without ketchup. I again said It should not have ketchup and to prove my point I started reading the ingredients from their website. The line went quiet and then I realized I was hung up on. I called back incase it was an accident but I went to voice mail. I know she did not like me telling her what is supposed to be on the burgers, but what am I supposed to do? It is right there on the site and they do not want to know from customers what to put on their food as set out by their corporate office. This location does not care how the food is made or dealing with customer complaints. I recommend staying away from this location. I want my money back and I want everyone to know how I was treated. I have gone to this location many times over the years but if this is how they treat customers then I will not be going back again.Dietary restrictions: To combat high blood pressure I avoid carbs like sweet things and buns and go for the lettuce wrap options and ask for no added salt. This is what happens to a lot of people my age and we have to look around for trusted places to eat where we can get food that is healthier for us to eat. Salt should be an option not forced on us. Same with Sugar and carbs. Ketchup is a horrible thing to eat. The only reason they put it on burgers is because they know it is one of those things that many people are hooked on because it contains too much sugar and preservatives and it increases body fat and obesity. This leads to many harmful affects that everyone is well aware of but the biproduct is increased consumption of food and to those that frequent fast food joints, it means an increase in more of the bad stuff if your not aware or careful. This all leads to many health issues and an earlier death. Know what your eating and know what your should avoid. You have the right to request healthier options and if a restaurant does not want to cater to your request, Do Not EAT There!

The food is good, as usual for A&W. The dining area is roomy. However the service here is amateur compared to other A&W franchises. Workers look harried, unsure, and their Indian accents are very thick. Staff too monocultural for my liking. Washroom cleanliness needs improvement.

Teen burger is great, the lettuce was crisp and fresh. The fries were good. I have low score for atmosphere because I did drive through.

This restaurant is clean and has friendly and helpful staff. The food is well presented and the cups are kept frosty.