The Gateway Café At Wpi - Worcester
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Here you will find the menu of The Gateway Café At Wpi in Worcester. At the moment, there are 1 dishes and drinks on the menu.
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What Paulo C dislikes about The Gateway Café At Wpi:
I can overlook a poor experience once or twice, but this place consistently disappoints. The only reason I'm giving it two stars instead of just one is that it features an intriguing coffee vending machine, and the idea of a self-service café with payment options has potential. View all feedback.
Enjoy lunch outside when you can, rather than the breakroom/cafe on the first floor.
They almost never have napkins, forks, spoons, or knives available. How are customers expected to eat without utensils? And don't even think about getting a receipt after paying. Out of curiosity, I tried pressing the print receipt button once, but it just ignored my command and exited. Since then, I’ve repeatedly attempted to get my receipt without success. To make matters worse, they have a feedback totem for customer input. Don’t get your hopes up—it only has four buttons to express dissatisfaction. I've seen numerous customers, including myself, press the sad face button, and yet nothing seems to change, so I can only assume these buttons are meant for stress relief rather than collecting actual feedback. The food options are also quite limited and overall unhealthy. If they address the issues I've mentioned, I would be happy to revise my review.
Unfortunately, I've found myself visiting this location several times out of necessity, and I've even gone a few times just for the experience of how uniquely bad it is! They never seem to have napkins, forks, spoons, or knives in stock, making it nearly impossible to eat without utensils. As for getting a receipt after paying, forget it. I pressed the print button out of curiosity once, and it just exited without acknowledging my command. I've tried multiple times since then to get my receipt, with no luck. To add to the frustration, they have a feedback totem with four buttons for expressing dissatisfaction. Don't get your hopes up; it seems more like a stress relief tool than a genuine attempt to gather customer feedback, especially when I see so many people, myself included, pressing the sad face button, with no noticeable changes as a result. The food options are limited and generally unhealthy. If they manage to address these issues, I would be happy to update my review.
I can overlook a poor experience once or twice, but this place consistently disappoints. The only reason I'm giving it two stars instead of just one is that it features an intriguing coffee vending machine, and the idea of a self-service café with payment options has potential.
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