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Life Time
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Life Time is an amazing place! Both the gym and the café are top-notch. A huge thank you to Malak for the delicious drinks and outstanding service that you consistently deliver since you joined!
I've been a member for over seven years now, and I absolutely adore this place. It has something for everyone in my family, and the addition of squat racks on the second floor, along with all the new equipment, is fantastic. It's quite uncommon to see a club invest in so many new features and renovations after being open for this long. They recently added pickleball courts, and I tried it for the first time last week—I have to say, I'm a fan! The new general manager, Erin, has brought such a positive energy to the club. I've even noticed her cleaning and making sure the facility stays tidy and well-maintained.
I had a very disappointing experience at the Mississauga location. The customer service was the worst I’ve ever faced, particularly from Jason at the front desk, who clearly lacks basic customer service skills. I regret spending my money there. It always seems like something is out of order or closed—whether it’s the sauna, pool, hot tub, showers, or lockers. Whatever it is, it’s likely not working!
I've been a member for quite some time, and I absolutely love the gym, pool, amenities, and kids' club! The recent addition of pickleball is fantastic. When it comes to personal training, both Sharlon and Jen are exceptional. I've trained with both of them and would highly recommend them to anyone seeking guidance or direction in their fitness routine. The kids' club is wonderful; it's fun for the children and, most importantly, safe. Emily, Jen, and the team are truly amazing!
I had a very disappointing experience with the customer service at this gym. Today, I went in with my two young children, who were excited to use our two free passes. However, Samantha at the front desk informed me that the passes were no longer valid. I explained that this was our first summer out since Covid, and we hadn't had a chance to use them until now. When I asked her to show me where it stated that the passes had expired, she was unable to provide any proof. Instead, she rudely insisted that it was the policy, but couldn’t reference an actual expiry date or any written guidelines regarding the passes. In the end, she asked us to leave, which upset my daughter and made her cry. It wouldn't have taken much for her to show some kindness and let us use the passes, which clearly had no expiration date. Instead, we were treated poorly and asked to leave. I expected much more from a well-regarded establishment. If you're thinking about joining this gym, I would advise you to reconsider; it may be better to support a smaller business that genuinely values its customers and meets their needs, rather than one that strictly enforces seemingly arbitrary policies.