Chipotle - Waco
Chipotle
Description
At this Chipotle location, customer experiences vary significantly, reflecting a mix of quality and dissatisfaction. While many patrons praise the fresh, flavorful food and generous portions—particularly the burritos and Pollo Asado—several have encountered serious issues, including hair in their meals, incorrect orders, and unprofessional staff conduct. Though some appreciate the vegetarian options and find the atmosphere moderately pleasant, complaints about service quality and cleanliness persist. With a mix of positive and negative feedback, potential diners may want to weigh their options carefully before choosing this spot for their next meal.
Images
Feedback
Have been to this location various times and each time something goes wrong. On my last visit there was a men's hair in my food (2 days ago) but I gave it one more chance to see if it would happen again and sure enough I found a women's black hair in my bowl by PULLING IT OUT OF MY MOUTH. The hair is explainable as no one at this location wears a hair net. Secondly I requested lettuce and the worker PICKED THE LETTUCE UP OFF THE COUNTER (LEFTOVER LETTUCE) and put it in my bowl. Though some of the staff are understanding and nice i will definitely not be returning to this location.
Good experience overall. The staff seemed a bit bored and kept staring at our family, which was a little uncomfortable, but I understand since I've worked in a slow fast food restaurant before. The food was decent.
Absolutely the worst service I have had in years. I cannot believe that this store is allowed to treat people this poorly. I went in to place a to-go order. The lady at the counter ignored me while she was reading a piece of paper and after waiting 5 minutes she finally helped me. I ordered double chicken but she only put one serving. I asked for chips and guacamole and they only put chips in my bag. Finally, I specifically asked for a receipt because it was a business expense and they didn't do that either. I have tried the call the store for the past several days but no one ever answers. Please, out of principle, go to another location that will value your patronage.
You have the option to pick your own ingredients for the burrito, and they assemble it in front of you. I prefer the sofritas with plenty of vegetables.
This is a Chipotle restaurant, how can you not love it? It's perfect for grabbing something quick, and the sofritas are fantastic!
Menu
Drink
Topo Chico Lime Water$3.7Beverages
Topochico$3.7Lifestyle Bowls
Vegetarian Salad BowlSupergreens Lettuce Blend; Brown Rice; Black Beans; Fajita Veggies; Fresh Tomato Salsa; & Guacamole
$10.5Whole30 Salad BowlSupergreens Lettuce Blend; Chicken; Fajita Veggies; Fresh Tomato Salsa & Guacamole
$13.9$13.9Soda