Tim Hortons - Simcoe

The accuracy of the orders is great, but the service here is quite slow. I visited twice today, and despite having many staff members on duty, the line barely b... read more The accuracy of the orders is great, but the service here is quite slow. I visited twice today, and despite having many staff members on duty, the line barely budged. Both times, I noticed employees taking breaks, which only added to the long wait, while the rest seemed to be overwhelmed. It's hard to say whether it’s poor management or inadequate staffing, but I ended up waiting for about 15 minutes while being third in line.

One unfortunate lady was working hard to serve the guests inside while 6 or 7 staff members manned the drive-thru, leaving a line inside that stretched to the d... read more One unfortunate lady was working hard to serve the guests inside while 6 or 7 staff members manned the drive-thru, leaving a line inside that stretched to the door. It seems the chain is more focused on drive-thru statistics than on providing good service to all customers.

I visited this restaurant for the first time and unfortunately had a very unpleasant experience due to the rude behavior of an older lady around 5 PM. Despite m... read more I visited this restaurant for the first time and unfortunately had a very unpleasant experience due to the rude behavior of an older lady around 5 PM. Despite my polite demeanor, she was extremely disrespectful towards me. I don't know her name, but she wears glasses and is quite elderly. Because I respect older individuals, I didn't say anything to her, but I feel it's important for someone to address how she interacts with customers. Because of this experience, I won't be returning.

It can get quite busy here, which means that orders may take a little longer to be fulfilled. Other than that, everything else is satisfactory. read more It can get quite busy here, which means that orders may take a little longer to be fulfilled. Other than that, everything else is satisfactory.

I had a disappointing experience at this restaurant. An elderly lady named Divina served me coffee, but I found it to be quite unpalatable. I didn’t enjoy it at... read more I had a disappointing experience at this restaurant. An elderly lady named Divina served me coffee, but I found it to be quite unpalatable. I didn’t enjoy it at all and ended up tossing it away right away. Additionally, I had trouble understanding her accent, which made the experience even more frustrating. I wouldn't recommend this place.