Dunkin' - Scranton
Dunkin'
Menu
A complete menu of Dunkin' from Scranton featuring all 30 dishes and drinks can be found here on the menu.
Dunkin' has long been a favorite among coffee enthusiasts, but recent experiences suggest a decline in service quality and customer satisfaction. Patrons report issues ranging from incomplete orders to staff displaying indifference or poor attitudes. Complaints include incorrect drink preparations and subpar food items, which diminish the overall experience. While there are still highlights, such as delicious donuts, the inconsistency in service and lack of attention to detail are becoming increasingly notable. Loyal customers express frustration and disappointment, prompting some to seek alternatives. It's clear that Dunkin' must focus on upholding the standards that made it beloved by many.
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Was Cynthia Greene at Dunkin' a mag?
Love Dunkin and workers are super courteous Service: Take out Meal type: Other Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Donuts, Munchkins Donut Hole Treats, Bagels View all feedback.
What John Alhelm dislikes about Dunkin':
Stopped by as i needed a pick me up while driving though the area. Ordered through the app. Drinks were made real fast and the order was correct. The staff was very polite and friendly. The place was clean and well maintained. I will say the drive thru setup is weird. The line that forms blocks the entrance. Need to redesign that. View all feedback.
Dunkins staff is always good everywhere and friendly great prices as well
1 drink came and the 2 got pushed way back, only got made after I sitting that one was still missing.
Stopped by as i needed a pick me up while driving though the area. Ordered through the app. Drinks were made real fast and the order was correct. The staff was very polite and friendly. The place was clean and well maintained. I will say the drive thru setup is weird. The line that forms blocks the entrance. Need to redesign that.
I ordered a coffee and a pumpkin muffin through the app on 9/5/22. When I arrived 15 minutes later, I found the coffee on the counter but no sign of the muffin. I politely informed the staff that my order was missing the muffin, but no one seemed to acknowledge me, not even the manager. After a few minutes, a staff member walked past me without saying a word and went into the back room. When she returned to the drive-thru, she still did not address the issue, while the manager stood nearby in silence. Feeling ignored, I finally expressed my frustration, asking for assistance. The manager then responded with a rude attitude, saying that the muffin needed icing. I pointed out that better customer service would have been to communicate this earlier instead of ignoring my initial inquiry. I reached out to customer service via email on the same day, but did not receive the promised call from the franchisee. After following up by phone earlier this week, I was assured that my complaint would be escalated and treated as a priority. However, I have yet to receive any further communication despite the elevated status of my complaint.
Menu
Mixed Dishes
Dessert
Drinks
Coffee
Sandwiches
Soft Drinks
More information
QR-Code for the menu
This restaurant offers
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