Dunkin' - Riverside
Dunkin'
Description
Once a dependable stop for coffee, this Dunkin' now struggles with staff turnover, management gaps and inconsistent operations. Customers report rude service, a drive-thru‑first approach that sidelines counter patrons, and mobile orders blocked by an app that fails to note 'drive‑thru only' status. Concerns about food safety and inattentive staff amplify a sense of decline; until staffing, training and hygiene are addressed, this location feels unreliable for quick, friendly pickup.
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Feedback
Terrible experience. The young woman with blonde hair and glasses, along with another young girl with brown hair, were incredibly rude. I arrived at 7 PM on October 3, 2023, just to use the restroom, and the blonde girl told me that the women's bathroom was "out of order." However, I saw her use it right before me and even flush it. Then she suggested I use the men's bathroom instead. Why should I have to do that if the women's restroom is functioning? They both started laughing, which made the situation even more frustrating. I plan to discuss this with the manager, but for now, I'm forced to refer to this Dunkin' in a negative light. Very unprofessional service.
I experienced very rude behavior from the staff during my visit. I have a noticeable lisp, and their employees were making fun of the way I speak, which was really hurtful.
