Broulim's - Rigby
Broulim's
Description
A small-town favorite, Broulims offers a warm deli, wide ethnic and local selections, and convenient parking, but inconsistent produce and mixed service temper the appeal. Prices trend higher than big-box rivals, and space can feel cramped; some customers praise friendly, helpful staff and clean aisles, while others report rude interactions and workplace issues. For quick runs and specialty finds—particularly tortillas and deli items—it’s a solid choice, but bargain hunters and produce purists may want to shop carefully.
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We love the people working in Broulim's Pharmacy in Rigby. Great service with HUGE smile!!
I have been a long time happy customer since the Rigby Broulims store opened. This review is not for the store but for a woman employee who worked at customer service whom I have never seen or met and I shop at the Rigby Broulims at least 2 or 3 times a week. I bought a beef roast for our Christmas dinner at the Ammon store. The butcher there suggested which roast would be best for crock pot and tenderness. I cooked the roast for 6 hours mostly on low. The roast was so tough you couldn’t even put a fork through it. And it had a bad taste. I took the cooked roast back to the Rigby Store after Christmas. I told the employee who was working customer service that I could not find my receipt but I had the bag with the price on it. $22. She took a slight look in the bag and said very rudely we don’t take perishables back. I tried to explained to her that this was a tough roast and I paid alot for. Her only words to me were stated again that we don’t take perishables back. She never apologized for the inconvenience. This is the first time I have come across such a rude employee. She made me so angry I told her I wouldn’t shop here anymore. She said something back to me about not caring if I shopped there again. I couldn’t believe it!! I have taken meat back before to the Rigby store and the employees at customer service are always so nice. They even called for the butcher who cut me a more tender slice of meat.
What a fantastic little store! I was truly impressed. Even though it's a smaller country shop, the staff was exceptionally friendly.
Broulims is my favorite grocery store chain in Idaho Falls I'm a retired produce buyer, so a good produce department is always appreciated. Add to that a really outstanding deli, and a wide selection of local food items like tortillas, and friendly professional service. They also seem to have very good ad prices.
It's my favorite grocery store. It is a bit higher priced but worth the customer service provided.