Ruby Tuesday - New Castle
Ruby Tuesday
Description
Ruby Tuesday presents a dining experience marked by a mix of commendable cuisine and service challenges. Guests often praise the fresh, vibrant salad bar and the quality of dishes like the Hickory Bourbon salmon, although some report inconsistencies in portion sizes and wait times. While the ambiance is cozy and the staff generally friendly, issues with service speed and attentiveness have surfaced, particularly during busy hours. The restaurant's commitment to cleanliness and quality is evident, yet patrons express a desire for improved diligence in service and order accuracy. Overall, Ruby Tuesday maintains a solid reputation but recognizes room for improvement.
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The food was enjoyable, but the portion sizes and variety of options have declined compared to before. There are only a limited number of side dishes available without incurring additional costs. Overall, it’s no longer the upscale restaurant it once was.
We typically enjoy our visits here, and our last experience was mostly good, except for the service. I'm not sure if our server was having an off night or if there was another issue, but she didn’t seem very attentive. Our drinks were never refilled, and she was quite curt when we placed our order or asked for anything else. Aside from that, everything else was fine. The other tables had their servers check on them multiple times, while we only saw ours to take our order and deliver our food. That was the extent of our interaction.
Food was good but portions were smaller than what I recall years ago but I got salad bar so I could fill up on that, I would not have been full on meals alone, even the steaks looked small. Bill was $94 for 3 meals, salad bar, dessert, extra sides, 3 drinks so that’s not bad at all compared to everywhere else. I made the mistake of drinking my raspberry tea before the meals came out and therefore had to eat with no drink until I was almost done when the server got refills. On a Saturday night she appeared to be the only waitress, there was a few helpers but I could see her running around alone and busy, so I wasn’t going to tell her she got me the wrong dessert or it would have nice to have more drink refills, and steak sauce, etc. It looked like 1 hostess and 1 server for the whole dining area and then the bar area had several workers. I would have given a higher tip if we would have just been acknowledged more to meet our needs but she was super nice. I actually had quit attending here for many many years because I had a Mother’s Day buy one get one free coupon that wasn’t honored by the waitress at the time after we discussed it and ordered she brought the manager over and I had to pay full which back then in 2005, it was like $20/person. So I feel like the prices haven’t really gone up which is amazing but the portions are half of what they used to be. Quality of food alone was top notch and would have been nice to receive the dessert I actually wanted, I have always loved the raspberry tea with the real raspberries! Finally, I like the remodel it’s very cozy
My bacon club is soaked in grease. Tiny fries portion. Sad to say, My lunch is awful today.
Shahn was great. Very good with recommending things. Knowledgeable about the menu. The sticky ribs here are amazing.
Menu
Ruby Hoops
Chicken Slam DunkersScore big + our NEW Chicken Slam Dunkers & 4 sauces. Available for a limited time only!
$8.5Pasta
Grilled Chicken California Primavera PastaMixed vegetables tossed + cavatappi pasta in a lemon basil sauce finished + Parmesan cheese. Made + grilled chicken
$14.0California Primavera PastaMixed vegetables tossed + cavatappi pasta in a lemon basil sauce finished + Parmesan cheese
$10.0Appetizers