Dunkin' - Needham
Dunkin'
Description
Nestled near a busy medical center, this restaurant has garnered a diverse range of experiences from patrons. While some commend the friendly and attentive staff, particularly highlighting a standout team member known for excellent coffee, others express frustration with poor communication and service. Issues such as incorrect orders, unclean facilities, and inattentive morning staff have been reported, detracting from the overall experience. Despite the inconsistent service and cleanliness concerns, the welcoming atmosphere and dedicated employees have drawn regulars. This establishment presents a blend of potential and pitfalls, leaving visitors with varied impressions of their dining experience.
Images
Feedback
The morning staff at this restaurant is incredibly rude. They are always on their phones and don't seem to care about customer service. To make matters worse, I had a phone call blaring over the loudspeakers while trying to place my order. When I politely asked a staff member to move their car from a handicapped spot, they told me to call the police if I had a problem with it. I will not be returning to this establishment on Highland Ave.
Mostly Dunkin, but unfortunately they were out of sleeves for gift cards.
The customer service is poor, customers wait in line while employees talk amongst themselves. It may be best to try a different location.
The staff seemed untrained and even asked me how to prepare the simple dish I ordered, which took far too long to receive.
The service at this restaurant is painfully slow. I ordered a medium iced coffee today and ended up with a large instead. If the staff could understand English better, perhaps they would get orders right and help the owner avoid losing customers. Even a year later, the speed of service remains the same—either slow or completely stopped. It seems like no one working there speaks English. The staff is quite indifferent; if they spent less time conversing among themselves in their native language and more time attending to customers, they might actually get orders correct. I specifically asked for a medium iced coffee with light cream and four sugars, but this is what I received.
Menu
Food
Other BakeryWith more than 60 years of experience we keep baking up deliciousness. Choose from warm & oven‐toasted items like english muffins croissants & biscuits / sweet treats like our chocolately divine brownie.
Smokehouse Sausage Breakfast SandwichIt's hard to resist the unmistakable taste & smoked flavor of our new premium smokehouse sausage breakfast sandwich. Made + a hillshire farm split smoked sausage link an egg & a slice of american cheese on an english muffin this is one breakfast sa
Big N' Toasty Breakfast SandwichStart your big day + 2 fried eggs 4 slices of cherrywood smoked bacon & american cheese on thick texas toast. Pair it + our oven‐toasted hash browns & a hot coffee for a hearty home‐style breakfast that will keep you running.
Other SandwichesSandwiches
Wake Up WrapStart your morning off right + one of our delicious made‐to‐order wake‐up wrap. Select from a variety of your favorite breakfast ingredients they are the perfect portion of oven‐toasted good. And at such a great value we understand if you want to grab
Trays
Tuna Salad SandwichesOur tasty tuna salad sandwich is blended + mayonnaise celery herbs & spices all on a toasted plain bagel. Or try our oven‐toasted tuna melt featuring the same tasty ingredients & topped + a slice of cheddar cheese on a croissant. both will hit t