Fazoli's - Monroe
Fazoli's
Description
Fazoli's in Monroe, MI, is a delightful American restaurant boasting a commendable 4-star rating. Open daily from 11:00 AM to 10:00 PM, this is the perfect place to satisfy your cravings without the rush—consider calling ahead at (734) 384-7952 to reserve your table! Fazoli's features a diverse menu with options catering to various dietary preferences, including delicious vegetarian choices. If you're in the mood for something different, be sure to explore nearby favorites like Popeyes Louisiana Kitchen and Tim Hortons. Have you dined at Fazoli's before? We invite you to share your experience with a review!.
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Fazoli’s continues to impress with consistently fresh, flavorful food, especially the baked spaghetti and breadsticks, delighting both regulars and newcomers. While some guests praise attentive and helpful staff, others have encountered rude or distracted employees, leading to mixed service experiences. Cleanliness varies, with occasional issues like unclean tables and unpleasant odors affecting the dining atmosphere. Wait times and order accuracy have also been inconsistent, sometimes detracting from overall satisfaction. Despite these challenges, many patrons remain loyal, drawn by the quality of the meals and family-friendly vibe. Improvements in staff engagement and restaurant upkeep could enhance the experience even more.
The food is good, just a smaller portions than what I expected, we were traveling through we thought we have a bite, it took about 12 minutes after ordering to get their food. I thought it would be faster than this. My personal opinion that you should get the pepperoni breadsticks and instead of the pepperoni pizza it was much cheaper and my wife for more satisfied then my two miniature Pizza slices.
Almost every table was dirty, and the garbage can was overflowing. Instead of the usual table service, they have opted for a system where all orders are bagged and names are called, which seems to be contributing to the mess rather than reducing it. The staff member at the counter appeared disengaged, which is unlike our previous experiences where we felt welcomed. The 30-minute drive for this visit has left us feeling let down, and it doesn’t seem to be getting better. I suspect that the long wait times and the restaurant’s condition are due to staffing issues, and I truly hope they can return to the standard my wife and I once enjoyed. On a positive note, the food remains exceptional—hot, fresh, and well-portioned. I'm adding two stars for the quality of the food and understanding the staffing challenges. However, please address the sewage smell!
So I finally was around one after years and was so excited to get their food again. Needless to say I'll never be back to this one. 1. Girl at the counter was very rude. Manager was very nice even tho I had to talk to her a couple times of being there under an hour. 2 they gave my order to someone else after I had been waiting for over 20 minutes and the 3 groups of people got their food before me. My one friend got a pizza that had more than just a couple hairs baked into his pizza. Cook was rude after I returned my order for being made wrong twice in a row. I'd really like to give them a 0 star.
One of our favorite fast food places. Whenever we travel on I-75 we schedule to visit here. I just wish there are more vegetarian options though!
This was my first time here. It was amazing. The food was on point and exceeded expectations. The staff was super helper, specifically Angie. She went above and beyond to make my experience enjoyable. Even when my car wouldn?t start in the parkinglot, Angie brought help. I will be going back soon. Thank you Fazoli?s!
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