Culver's - Mason
Culver's
Description
Culver's offers a mixed dining experience, where enthusiastic service sometimes struggles to overcome food inconsistencies. Customers have reported long wait times, incorrect orders, and dishes that arrive at less than optimal temperatures. While the burgers and shakes appeal to many, there are complaints about unexpected ingredients and improperly prepared items, like lukewarm cheese curds. However, standout staff members, such as the notably attentive Ellington, enhance the overall atmosphere. Diners appreciate the potential for a fulfilling meal, but many express hesitance to return due to recurring issues. Ultimately, Culver's remains a restaurant with promise yet in need of improvements.
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Feedback
Win them 2 stars for the fast service, but I am disappointed to say the least. the double cheeseburger with speck ordered and it had NO sauce. not ketchup, low season. only meat, cheese and rolls. I was already on the autobahn to turn around. my passion ordered a drowning and they said it was terrible. Beyond that, I had some of their earthy in my mixer. not sure how it happened.
The food was good, but it was the worst service I have ever received. I got 1 meal in the drive thru and waited 20 minutes to get it just to find out that it was done wrong. ends up waiting another 40 minutes to get my sandwich replaced. not sure if they just forgot about me or what. I wish I was exaggerated over my waiting times, but unfortunately the timestamp confirms on my input that I am not. ? I am not a native so that my first time tried Culver’s, not sure I will be in every hurry to come back.
I visited this restaurant on Thursday (1-28-16) around 3:00 pm and had a fantastic customer service experience. The employee named Ellington stood out to me as a true professional - he was polite, friendly, and went above and beyond to make my visit enjoyable. It's rare to find such exceptional service in the fast food industry, and Ellington truly impressed me. The food was also delicious as always.Overall, I highly recommend this restaurant for both their excellent service and tasty food.
This restaurant is a favorite among four generations in our family! The food is always fresh and made to order, and the staff is incredibly polite.
Menu
Burger
Side Dishes
Dessert