Kfc - Kettering
Kfc
Description
Recent visits to this restaurant have left patrons feeling frustrated and disappointed. Many report long wait times, malfunctioning registers, and inaccurate orders, coupled with unwelcoming staff behavior. Quality control appears to be lacking, with issues such as lukewarm, dry food and missing items from orders occurring frequently. Customers also express concern over communication barriers, which hinder resolution of mistakes. Despite a long-standing love for the brand, loyal patrons are questioning their return as the overall experience continues to falter. This establishment may need serious attention to regain customer trust and satisfaction.
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Terrible experience. The cash registers were malfunctioning, it took forever to be served, the staff got our order wrong, the chips were lukewarm and extremely dry. Very disappointing, especially considering we paid nearly £17 for two low quality meals.
The staff at this restaurant were not friendly, they did not make eye contact, smile, or say thank you. My order was also incorrect, but communication barriers made it impossible for me to correct it. Therefore, I ended up just paying for it, sitting down, and eating it. I do not plan on returning to this restaurant.
I recently visited KFC in Kettering and ordered through the drive-thru. When I got home, I realized that some of my food was missing. I contacted KFC head office to complain, and they kindly gave me a voucher for another meal. However, my experience at the store last night was disappointing. The drive-thru was backed up, so I went inside to order. There were three Uber Eats drivers at the counter who were not acknowledged, and I had to wait for 15 minutes without being served or even acknowledged. This branch of KFC desperately needs new management as it is not living up to its reputation. The staff struggle with English communication, and the food quality is poor. Despite being located next to the cinema, this branch is not welcoming. This will be my last visit.
I ordered a Kentucky fried chicken meal after travelling home from the isle of white it was a very long and stressful journey. I thought I would order a meal and it was stone cold
This restaurant constantly misses products off your order. Party Bucket purchased as usual and instead of the usual Popcorn Chicken being missed off it was the Hot Wings this time.. WARNING check your order before you leave site! The manager doesn't care.. KFC remove the franchise from your brand ASAP