Dunkin' - Hoffman Estates
Dunkin'
Menu
On this site, you will find the complete menu of Dunkin' from Hoffman Estates. Currently, there are 3 meals and drinks available.
Dunkin' in Hoffman Estates, IL is a popular American restaurant with an average rating of 3.6 stars. Open from 4:00 AM to 8:00 PM, Dunkin' offers a variety of vegetarian options. Order your favorite meal for delivery through DoorDash. Explore the menu and try other similar options at Red Robin Gourmet Burgers and Brews or Honey Berry Pancakes and Cafe. Share your favorite dish with us by leaving a review!.
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Dunkin’ is facing mixed reviews at its local branches, with common feedback highlighting inconsistent customer service and staff motivation. Some patrons encountered friendly yet distracted young employees, leading to mistakes in orders that were often quickly rectified. Others reported dissatisfaction with the adherence to promotions and rude behavior from staff, raising concerns about service standards. On a more positive note, a few customers appreciated the generous offers, such as complimentary doughnuts. Overall, while some have enjoyed their visits, many express frustration and disappointment, prompting them to consider alternatives like Starbucks for their coffee cravings.
Bad customer service! I went up the drive tru wanting to order and the lady (she was Indian) seemed like she already had an attitude. She told me to come up to the window when I didn’t even get to order. Once I got there I waited for about 5 mins or so wanting to order. The lady started telling me what I wanted to order and while I was telling her my order she cut me off and shut the window. I wasn’t even done ordering and she was rushing me. She kept shutting the window at me until I told her I have other things I want to add. It was about 5 things I wanted to order and she seemed mad that I didn’t tell her my full order from the beginning but she kept cutting me off. She seemed like she was in a rush when there wasn’t any other cars behind me. When she handed my order it seemed like she wanted to throw it at me. It took about 15 mins for me to just order and get the order. I wanted to just leave and forget the order but I really just didn’t have time to go somewhere else.
I visited this location and was very disappointed by the manager's attitude, which I found to be disrespectful. I will never shop or make a purchase there again. I recommend going to Starbucks instead—it's a much better choice.
Always come here after/before work. Super friendly staff and always fast- for those days when running late. Amy usually takes my order and is very polite.
Avoid purchasing the donuts at this restaurant. They are awful and do not compare to Dunkin' Donuts.
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