KFC - Frederick
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The restaurant from Frederick offers 77 different menus and drinks on the menu at an average price of $14.6.
KFC in Frederick, MD, is a popular American restaurant with a solid 3.4-star rating, offering diners a taste of their beloved favorites. Open daily from 10:00 AM to 11:00 PM, KFC is the perfect spot for satisfying your cravings. To enhance your visit, feel free to call (301) 695-2879 to check on the restaurant's busy times or to reserve a table. For added convenience, you can order your meal through Uber Eats or DoorDash. If you're looking for similar dining options, Donatos Pizza and Taco Bell are great alternatives. Have you enjoyed a meal here? We’d love to hear your thoughts—leave a review!.
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KFC has generated a range of customer experiences, highlighting impressive menu items like the fantastic fries and delicious chicken, alongside new offerings such as the crispy vegan Beyond Chicken. Many patrons appreciate the friendly service and consistently hot food, especially when ordering through delivery services like DoorDash. However, issues with order management and customer service have surfaced, with some customers facing lengthy waits and unhelpful responses from staff. While the restaurant maintains high food quality, attention to service efficiency may enhance the overall dining experience, ensuring all customers leave satisfied.
Never have extra crispy chicken when I go! If you like original chicken this is your place. Most of the staff don't speak english very well either.
Very disappointed that eat in was not open. Other fast food places were open. Ron
When I requested a refund, my request was denied. I spoke to a manager who informed me that they would need about 18 minutes to prepare the food again. I reiterated my request for a refund, but it was still rejected. I asked for the phone number of the general manager to escalate the issue, and a man named Yunior claimed to be the general manager. I inquired if there would be any compensation for waiting while my order was given to someone else, and he replied, “I will give you nothing to wait, and if they want a refund, they will have to call customer service.” I further pressed, “So, you’re saying you won’t give me anything for waiting 18 minutes?” He corrected me, stating, “It’s not 18 minutes, it’s 10 minutes.” I then asked where I could park, and he instructed me to park in front and come inside. With my child in the car, we parked and contacted their customer service. I passionately recounted the unfortunate situation. The woman who answered promised to connect me to the refund department, but I was placed on hold and eventually disconnected. I even tried to resolve this on Twitter by notifying them about my experience. In total, we spent 25 minutes at the restaurant, and unfortunately, the customer service has been the worst I've ever encountered. I was promised a refund, but I have yet to see it processed.
The service was lacking attention during my visit. I ordered takeout and had to go back inside to request a fork for my Famous Bowl. The staff seemed distracted, with several employees on their phones—two passed by me while one was leaning against a wall playing with his device. The manager noticed me waiting for about a minute before I had to ask for a fork.
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