Philly Pretzel Factory - Franklin Square

What Elizabeth S likes about Philly Pretzel Factory:
This restaurant is always a favorite for our family. The pretzels are hot and fresh, and the staff is consistently excellent. It's our go-to spot for any party or special event. We appreciate that they can make specialty shaped pretzels upon request. We've enjoyed many fun party-themed shapes from them. View all feedback.

What Gabe C doesn't like about Philly Pretzel Factory:
I placed an order via the app Too Good to Go and paid in advance for pickup between 4:45-5:00pm on June 18. Upon arrival precisely at 4:45 PM, the store was closed. I understand that since it was Father's Day the store might have been less busy than usual, resulting in it, making sense to close the store early however, to do so, without notifying customers in advance, and making them come out for no reason is pretty... View all feedback.