Dim Sum Factory - Bellevue
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The restaurant from Bellevue offers 165 different dishes and drinks on the menu for an average price of $14.4.
The Dim Sum Factory in Bellevue, WA, is a vibrant Asian restaurant known for its diverse menu and welcoming atmosphere, boasting an average rating of 3.5 stars. Open daily from 11:00 AM to 9:00 PM, the restaurant offers a delightful selection of dishes, including vegetarian options for those with dietary preferences. For convenience, diners can order online through DoorDash or call ahead at (425) 644-2888 to check availability or reserve a table. Whether you’re looking for a quick bite or a leisurely meal, Dim Sum Factory is a great choice. If you're seeking similar dining experiences, don't forget to explore VendA Vending Machine and Just Poke at Factoria Mall. Have you visited this gem? We’d love to hear your thoughts—leave a review!.
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Dim-Sum Factory offers flavorful dim sum with generous portions and notable vegetarian options like Mongolian tofu and veggie dumplings. While many praise the quality and taste, the experience is often marred by inconsistent service, including unprofessional staff behavior and pressure around tipping, which some diners found off-putting. The restaurant is pricier than typical dim sum spots, leading some to suggest Chinatown alternatives for comparable flavors at better value. Operational shortcomings, such as unclear kitchen hours and distracting staff conduct, also detract from the experience. Despite these issues, the food remains a highlight for many patrons seeking upscale dim sum.
The food was good, but the customer service was unacceptable. Our waiter brought us the bill and bluntly asked us to leave cash for the tip. Although we chose to leave cash despite this rude request, when he came back to collect the bill, he only glanced at it for a moment before turning around and asking, "Where's the tip?" I would advise against dining at this restaurant, as it seems clear that others have also experienced issues with the service.
Walked in and the waiter didn?t come to the entrance to greet us, instead, he waived us over. it wasn?t very busy. He came and took our tea cups away and after that we never saw him since because others were serving us. We ordered through our phones and his co worker(s) served us. At the end i asked for a check and he came to give it to us and I gave no tip because i couldn?t justify what i was tipping for and he chase me down to ask for tip. very unprofessional and i felt pressured and violated. food was okay i had better.
I've been going to this place for many years, but this was my first visit since before the pandemic. Social distancing was in effect and they were at maybe 40% capacity. All the dishes came out hot and in a reasonable time. Each dish was as good as I remembered except for the green beans with pork. They were a bit bland. They have also reduced the number of egg custard tarts in an order from 3 to 2, but I they are now slightly larger. Prices are fairly reasonable, but we spent almost $100 for two (very hungry) people before tip. My only complaint is that they bring all of the food in Styrofoam or plastic containers, I guess for sanitary reasons, but the amount of waste must be huge.
Food was fine customer service was terrible. Waiter brought the bill over to us and said please leave cash for the tip. We decide to leave cash even though that was a very rude thing to ask. We put it on the on the table. He comes by and grabs thebill and looks at it within 2 seconds. He turns around and says where's the tip?? I would highly recommend staying away fromthis place. Clearly other people have complained about the customer service also.
Walked in and the waiter didn’t come to the entrance to greet us, instead, he waived us over. it wasn’t very busy. He came and took our tea cups away and after that we never saw him since because others were serving us. We ordered through our phonesand his co worker(s) served us. At the end i asked for a check and he came to give it to us and I gave no tip because icouldn’t justify what i was tipping for and he chase me down to ask for tip. very unprofessional and i felt pressured andviolated. food was okay i had better.
Full Menu
Hong Kong Style Noodle Soup
5 Shui Gao Soup$13.0Dim Sum
Shrimp And Sweet Corn Dumpling$15.0Tripe With Ginger And Scallions$13.0Pork And Shrimp Shiu Mai$16.0Spareribs With Rolled Noodles$15.0Chicken Feet With Kabocha Pumpkin$13.0
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