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Contribute Feedback What User likes about Ikea:
On 31.10.2022 we were again shopping at Ikea. There was not all the information occupied, so we asked where to turn. The employee was somewhat unstoppable and explained that they would go to the sofa department. There was a real surprise. The employee (Galina) took us in peace and showed us some possibilities as we did not know what we took. Everything was very friendly and to our full satisfaction. Thank you, Ikea. View all feedback.
What User doesn't like about Ikea:
Unbelievable freky with customer service and kitchen department You continue and the next and your problem is still not dealt with. Everyone says something different to you, even though they are mistakes. Never again! View all feedback.
At minus 4 degrees, mothers with child, elders, etc. 1 hour and more stand out who want to return something. Bravo IKEA! So far I liked the articles, but this customer service is underground! No, thanks.
Have given back a mirror that had one point in the glass. Everything worked very well! Even my driving costs get reimbursed! IKEA on this!
Absolute naughtyness as it is handled with customers! The latest experience: due to a strike, returns are not possible. I drive 20km through the city, carry a 3.5m long parasol over the parking lot (not to mention from the transport in the car, only to know that for 3 days you cannot make any complaints, returns, etc. Shopping goes without problems. This will be ensured. In this context, it is clear: there are no dedicated return staff. This usually makes the same people clear, but since complaint management is one of the basics of customer support, that should be possible for every employee. And there were employees, otherwise no shopping would have been possible. So, once again, an absolute disappointment and honestly also a wickedness. I absolutely cannot recommend the store. If Ikea and if Munich, then better drive to Eching, even though there is not everything gold that shines. ;
Customer service is a naughty, will never buy again!!!!!!!!!!!!!!!!!
In September I was already on the kitchen planning in Brunntahl, but the employee failed to store the finished planning. I filled out an appointment for kitchen planning online yesterday. Today I got a call in which I was told that my appointment was canceled as I cannot enter the house. The fact that another appointment is necessary in the business is absurd and not evident from yesterday's schedule. In a question today, I've been promised a call back after this has not happened after an hour, I called for a second time. Around 19:37-19:40 I had the experience of a very friendly employee of your company who advised me to buy my kitchen from another company. She started before I could say something. Is such a behavior normal to the customer in your home?
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