Charr - Sydney

Service was poor.. had to have housekeeping come up and clean before we would even dare sit on chairs and and attempt the tub in bathroom. Disappointed by conci... read more Service was poor.. had to have housekeeping come up and clean before we would even dare sit on chairs and and attempt the tub in bathroom. Disappointed by concierge service and sitting here still expecting technical support. Good location and breakfast .. that is it!

I'd landed in Sydney around 6PM on Sunday, March 17, 2019 and was grateful that a friend of a friend picked me up from the airport and dropped me off at Amora H... read more I'd landed in Sydney around 6PM on Sunday, March 17, 2019 and was grateful that a friend of a friend picked me up from the airport and dropped me off at Amora Hotel Jamison Sydney. The ride from the airport to the hotel was around 20 minutes or so considering there was no traffic at that time of the night. Most likely folks were resting to get back to work the next day. After checking into the hotel, I'd immediately took a quick shower and was on my way to scope out the city. The location of Amora hotel is in the middle of Sydney's Central Business District (CBD) and believe it or not..this is the area you would want to stay simply cause it's walking distance to pretty much all of the major attraction areas, bars, restaurants and much more. Finally, I made it back to my hotel and started to unpack a little, scope out the mini bar and rested on my balcony. Since I was craving for food, I'd decided to do room service and ordered a margarita pizza pie before I called it a night. I stayed here for 6 nights and it was a wonderful experience. Although I was not in the hotel that much cause literally I had a full schedule each day. However, I must say my nights were restful and relaxing. The beds were very soft and comfortable and so refreshing. My room was kept clean and smelled pretty good. There was a lot of space in my room especially closet space. They provided a robe and slippers for me. The bathroom was huge and included a stand up shower which was delightful. There was also this big bath tub that you could or should use to unwind. The hotel allow you access to their pool, restaurants and bar. Most importantly the hotel staff were very friendly and treated me with such respect. I'd highly recommend staying at Amora hotel if visiting Sydney, Australia.

Beautiful hotel located in the heart of Sydney's CBD a few blocks from The Rocks on a small side street is the Amora Hotel. A five-star-rated hotel complete wit... read more Beautiful hotel located in the heart of Sydney's CBD a few blocks from The Rocks on a small side street is the Amora Hotel. A five-star-rated hotel complete with doorman, concierge and reception, marble floors, comfortable sitting area and bar. There is an indoor swimming pool with hot tub located on the third floor, a restaurant on the second floor, and reception rooms in the first. I arrived here with my husband around 10 am. For $55, we were able to check-in early and go to our corner room on the executive level, 34. Lovely city views, including from the bathroom- fitted with large bathtub. There is an option to lower a white screen in the bathroom and bedroom, with thick curtain in bedroom. No light or sound issues. Terry cloth robes and slippers provided. One towel per person in the bathroom. Would have liked one more without special request. No bubble bath- so if you do stay here, bring or buy some! Simple amenities including shampoo, conditioner, lotion, two small bath soaps. Nothing impressive in selection. There is a mini bar filled to the brim, so no room for take away containers. Only complimentary beverages- tap water, tea and instant coffee. Ended up staying here two nights due to flight cancellation. Tea hadn't been restocked from previous night. The manager, Jasmine, was very helpful and professional. There is a bit of inconsistency amongst front desk staff members, who could significantly benefit from her guidance. For example, when I advised a staff member of the smell of smoke on the 34th floor, she debated with me. Amora is a nice hotel in great location. Good value for the price with a few things it could improve upon.

I had a very disappointing experience that may have been an anomaly based on the many positive reviews of the Amora but was still bordering on horrible. On the... read more I had a very disappointing experience that may have been an anomaly based on the many positive reviews of the Amora but was still bordering on horrible. On the positive side, the hotel is very centrally located, near many shops and restaurants. The exterior is also quite nice. The room service dinner I had (nachos and chicken schnitzel was excellent. So why two stars? One very poor situation that was handled poorly prompted this review as well as canceling a future stay. When returning from work on Tuesday night, I could not connect to the Internet. Long story short is it took them 2 full days to resolve the issue, leaving me with no Internet (a huge issue when on a business trip from Europe with no roaming . I tried on an iPhone, iPad and my PC, all had the same issues. When I called Guest Services (around 6:30 PM , they sent an engineer. The Engineer spent the first 15 minutes trying to show me how to connect to the Internet, despite the fact this is not the first time I 've connected a device to the Internet, I tried with three different devices so it was not a device issue and had successfully connected the previous morning and day. When he was finally convinced it was not user error, he said I had to wait until the next day since the IT people were not available that late. When I left the next morning, I reminded the front desk of the issue. I popped back to the hotel before lunch to have a note that I had to call their IT provider. The company, MovieLink, also made me waste 15 minutes showing them I knew how to connect. Eventually they realized there was a problem but the person I was speaking to could not fix it. I had to leave for work but was told it would be resolved that day. When I got back that evening, still did not work. After another hour with MovieLink, they realized it was the hot spot or router in the room that was broken and needed to be replaced. It was too late to do anything so they told me it would be the next day that it would be fixed. I got back the next evening and it was fixed, unfortunately that was 48 hours later and I lost significant productivity. The hotel did offer to move me the second day but moving hotel room is an inconvenience I did not want to deal with. In my opinion, a truly five star hotel would have . Had an engineer initially who could test on their device whether the Internet was working. Never, ever, imply it is the guest 's error (even if it is, you can resolve it later if you start with the guest is always correct . When it was not working, offer immediately to move me or bring in an expert (off hours to get it fixed. . Have hotel staff deal with the external vendor, not the guest. . They should have provided compensation, not charged for a meal or a night. If a restaurant gives you even a disappointing drink, they comp it and try to make you happy. While this may have been an isolated incident, a couple smaller things reinforced that this is not a five star hotel . When the engineer came up to fix the Internet, I also pointed out the TV remote was not working. As with the Internet, we spent 15 minutes with him trying to show me how to use the remote. Believe it or not, I know how to use a remote. Again, they had to replace the remote. It shows both bad equipment and the wrong attitude for the customer. . On checkout, there was a long distance call improperly billed to the room. I have not made a call from a hotel in about 4 years (has anyone? , yet again while they eventually rescinded the call they tried to make me feel like a villain. The issue was probably on the calls to MovieLink for the Internet, which were all connected via Guest Services. Sorry for the long review but when I give a two star review it is only fair to explain why. I would recommend another hotel in the same area (there are many options and just cancelled a booking with the Amora Sydney in June for 8 nights.

Stayed here for 20 nights and got 1 night free when booking through Hotels.com, woo! Due to my long stay, the hotel was quite generous to upgrade my room from a... read more Stayed here for 20 nights and got 1 night free when booking through Hotels.com, woo! Due to my long stay, the hotel was quite generous to upgrade my room from a King size room to a King bed suite!!! What an upgrade! This hotel is sort of in a random area next to George St (the place to be when in Sydney! , but I enjoyed the location since it was somewhat secluded... But was a bit inconvenient for Ubers to pick up people from this area since during the time (August 2016 George St was under major construction. This hotel has different levels with various amenities such as bars, restaurants, gym, pool, spa, etc; I only been to the bar and the bartenders are friendly and quite knowledgable of their liquor. Inside King Bed Suite came with a living room, 2 flat screen TVs, 2 windows (with not bad views , 2 couches, 1 king size bed, a large bathroom with 1 shower and 1 tub, toilet and sink. There is also a mini bar for you to access snacks, mini shots, and wine. The cost at the mini bar isn 't too bad besides the mini shots... They can get quite pricey. I liked but also did not like how the maids would clean my room everyday despite the fact that I would put the the DO NOT DISTURB sign... I know it isn 't a big deal but I just did not feel comfortable with having all my stuff out but see it to be moved due to the fact that the cleaning crew came in... So after awhile, I just packed all my stuff into my luggage for them to clean my bed. Other notes: Lobby employees are so friendly. I feel very welcome whenever I arrive and leave. Wifi in the room is good Soap and shampoo brand is pretty good does not dry out my hair (but I 've heard the brand is actually a pretty good Australian brand? There is an adapter people can use located in the drawer of the mini bar... If stolen they 'll charge you Laundry service here is expensive as HELL... I cleaned about 14 items and it cost $120 USD. X_X I believe Wednesday mornings if received before 9AM you can receive a 15% discount which is what I did but $120 is still ridiculous You cannot go up the elevator to the floor you desire without a keycard that belongs to that floor... This made it quite inconvenient to meet up my friend that was 3 floors below me... We 'd have to meet in the lobby then go back up to her floor