Pollo Tropical - Jacksonville

I went through the drive-thru and encountered a very rude staff member. They yelled at me when I asked a question about the menu. read more I went through the drive-thru and encountered a very rude staff member. They yelled at me when I asked a question about the menu.

I'm from Tallahassee, and I really enjoyed the food! The pulled pork was excellent and seasoned to perfection. However, I think the lobby could use some improve... read more I'm from Tallahassee, and I really enjoyed the food! The pulled pork was excellent and seasoned to perfection. However, I think the lobby could use some improvement. The trash can in the lobby looks quite dirty and needs to be cleaned. If an inspection occurs, that could lead to a write-up.

In ordered 2 Family Meals for my boss birthday here at work. Family meals comes with 4 rolls, so I should've had 8 rolls.I call, got corporate, he says he can g... read more In ordered 2 Family Meals for my boss birthday here at work. Family meals comes with 4 rolls, so I should've had 8 rolls.I call, got corporate, he says he can give me $10 off. I told him no, replace one of the family meals, that's your fault, and this same exact thing happened before, and they had to replace my meal. Keep your $10, replace 1 of my family meals.Update: They are such a liar!!How are you even going to look into something, when you have no way of contacting me.It's a shame they DO NOT CARE ABOUT THEIR MISTAKES. I WANT MY FAMILY MEAL REPLACED. THEN THEY SIT EVERYTHING INSIDE THE BAG, AND SIT THE THIN STYROFOAM WORK CHICKEN ON THE BOTTOM, AND IT WAS FLAT, SMASHED, AND THE JUICE HAD SPILLED INTO THE BAG, IT WAS WET. WHY PUT THE CHICKEN AT THE VERY BOTTOM.I WOULD LIKE 1 OF MY FAMILY MEALS REPLACED!!!!!

Employees have NO customer service training. Bad experience with the no recognition just walking around you, no hello, glad you are here nothing so we left afte... read more Employees have NO customer service training. Bad experience with the no recognition just walking around you, no hello, glad you are here nothing so we left after a few minutes because out of 6 employees not a single person help us.

The dining room floor was quite sticky and dirty, and I was disappointed to discover that they no longer offer Caribbean Chicken Soup. What happened to it? On a... read more The dining room floor was quite sticky and dirty, and I was disappointed to discover that they no longer offer Caribbean Chicken Soup. What happened to it? On a positive note, the staff were very friendly.