Baskin-robbins - Oldsmar

Tried to order a hot fudge sundae through drive thru and was told they don?t have the stuff for sundaes, they don?t know why it?s still on the menu. Okay second choice is chocolate shake. No they don?t have chocolate icecream. If you want to get out of the icecream business and just be a Dunkin that?s fine take the signs down. And if you still want to be I. The icecream business.. this really isn?t how you do it.

I just went through the drive thru to order a milk shake and they informed me the machine was down. I questioned what they ment and they told me they are defrosting the ice cream dipping cabinet and told me they couldnt make it. I told them they could still make the milkshake regardless of they were defrosting the machine. They continued to say the ice cream would be too hard to scoop. I said they could use hot water with the scoop as I was a previous cake Decorator at this specific store and informed them its still possible to make a shake even if the cabinet was defrosting. The employees were straight up being lazy as there were absolutely no one else in line inside or in the drive through! I am so disappointed!!! Employees didnt care

My husband just returned home with a double scoop of ice cream in a single cup. The female who scooped it must have used the kids scoop for what was supposed to be two adult sized scoops. Via phone, a female proceeded to tell me each scoop is supposed to be an inch 1/2 of ice cream which is something I?ve 1) never been told and 2) have never seen such small scoop sizes. Each scoop literally amounted to 3 spoonfuls of ice cream. If you?re too busy to provide excellent service and the appropriate amount of ice cream for the money paid, please call someone else in to fill your shift. Please do better than this.

They need to just close this location. I have lived across the street for years and have tried the drive thru, the dining room, and delivery. Never been able to get ice cream from this location.

They need to get rid of all of their to-go quarts of ice cream. I bought one through the drive-through today, that was old and freezer burnt, completely inedible. It must have been quite old to be like that. I?ve never seen ice cream that way. What a total waste of almost $10! I would?ve taken it back but I don?t live close by, so I just threw it out. They shouldn?t be selling old ice cream like that.