Baskin-robbins - Oldsmar

I visited this restaurant today and found that they were almost out of all ice cream flavors. I had to change my order three times to work with what was available. They didn’t have the ice cream of the month or the new mango drink they were advertising. I wanted to order a smoothie, but they informed me they couldn't make those at the moment. Once my family and I settled at our table, I noticed the staff yelling at each other and throwing things around the place. It was very unprofessional and quite disappointing. I would not recommend this restaurant.

I was really disappointed with my visit. The place had no stock, and the fridges were empty, lacking even the most basic items. The wait times were ridiculous—30 minutes just for a drink! I ordered a milkshake, and it was mostly ice. Who puts ice in a milkshake?! This was honestly the worst experience I've ever had at a restaurant, and I won't be returning.

I would have given this place zero stars if I could. My experiences at this Baskin Robbins have been really disappointing lately. The last few times I visited, they only had one display case of ice cream, and it looked like everything was running low. We waited quite a while to be served, and when I asked for a single scoop, the girl at the counter didn’t even know what a cake cone was. I had to show her what it looked like, and then she handed me a cone with just about a third of a scoop of ice cream. At that point, I decided to just forget it. It's really frustrating.

Tried to order a hot fudge sundae through drive thru and was told they don?t have the stuff for sundaes, they don?t know why it?s still on the menu. Okay second choice is chocolate shake. No they don?t have chocolate icecream. If you want to get out of the icecream business and just be a Dunkin that?s fine take the signs down. And if you still want to be I. The icecream business.. this really isn?t how you do it.

I just went through the drive thru to order a milk shake and they informed me the machine was down. I questioned what they ment and they told me they are defrosting the ice cream dipping cabinet and told me they couldnt make it. I told them they could still make the milkshake regardless of they were defrosting the machine. They continued to say the ice cream would be too hard to scoop. I said they could use hot water with the scoop as I was a previous cake Decorator at this specific store and informed them its still possible to make a shake even if the cabinet was defrosting. The employees were straight up being lazy as there were absolutely no one else in line inside or in the drive through! I am so disappointed!!! Employees didnt care