The River Thai - MOAMA

We dined here during our recent trip to Echuca on Good Friday dinner. I liked one of their fish dish. During dining there, the shop owners kept checking with us... read more We dined here during our recent trip to Echuca on Good Friday dinner. I liked one of their fish dish. During dining there, the shop owners kept checking with us if the food was good. I did mention the fish was very tasty. One of...the owner who was half Thai said the restaurant was family owned and I think she said her brother was the chef. days later on Easter Sunday we decided to dine there again to eat the fish. I called the restaurant and one of the staff said they were fully booked and no table was available. Then I asked if I can do take away as I was only living away from the restaurant. She said yes and when I asked for the fish she said they don’t do take away for the fish. I was surprised. I asked to speak to the owner and a man picked up the call. I told him what my intention was he said the same that the fish dish is not available for take away. I asked him why and he said that’s just how it is as they don’t do it. I understand that they would have been busy that night but I was a repeating customer who wanted to have your food again and all said he was he can’t help me and hanged up. Then my husband reminded me that the Thai owner who we were speaking to on Good Friday night did mention she can do take away for us when I told her the dish was tasty and I wish I can eat it again. Since I have a young baby who sleeps early and the restaurant only opens for dinner she offered me take away in future if I wanted. So I called the restaurant again to speak to the Thai lady owner. Again the guy owner picked up. I told him I’m the one called earlier about the fish and before I could finish my sentence, he said “I no longer wish to be annoyed!” and hanged up the call! I was in shock! Never in my entire life any restaurant owner have spoke to me in that manner. I’ve travelled to over countries and dined in thousands of restaurants. Many times in the past I’ve dined and liked a dish in the restaurant. The restaurants has always catered regardless of how busy they were as they appreciate returning customers liking their dishes. If they didn’t have table they always offered take away. That’s the same I asked to River Thai. The guy owner didn’t only deny me take away but was extremely rude! When I told that to my husband he was so upset. He wanted to go straight to the restaurant and approach the guy owner for being so mannerless but I just told him not to as we shouldn’t forget our manners just because others don’t have any. We decided we will never dine here or recommend this place to family and friends. The Thai owner was a very sweet lady. She was chatting away with us the night we dined in. But unfortunately the guy owner has no ethics to speak to a customer. A restaurant can serve the most tastiest food but if your customer service sucks then it’s just a failure. You have just lost a customer.

Food was amazing and so were the staff highly recommend mick does a great job at the front desk advise to book they get very busy read more Food was amazing and so were the staff highly recommend mick does a great job at the front desk advise to book they get very busy

Definitely worth booking as this gets busy. We ended up with a takeaway. Curry puffs second to none but curry a bit ordinary but still tasty. read more Definitely worth booking as this gets busy. We ended up with a takeaway. Curry puffs second to none but curry a bit ordinary but still tasty.

The food is excellent and the staff is friendly and attentive. The portions are generous and I would definitely recommend this place. I have visited a few times... read more The food is excellent and the staff is friendly and attentive. The portions are generous and I would definitely recommend this place. I have visited a few times and have never been disappointed.

I highly recommend The River Thai restaurant. The food is absolutely delicious, truly fantastic. The staff is incredibly efficient and helpful. Do yourself a fa... read more I highly recommend The River Thai restaurant. The food is absolutely delicious, truly fantastic. The staff is incredibly efficient and helpful. Do yourself a favor and dine in this beautiful setting. A perfect 10 out of 10.