Fazoli's - Louisville
Fazoli's
Description
An inconsistent neighborhood spot serving quick, often well-executed takeout and drive-thru meals alongside polite, helpful staff — yet service and cleanliness vary widely. Patrons praise fast orders and friendly servers, but others report inattentive crews, hygiene lapses, missing dining utensils and limited condiments. Payment and pricing problems have been flagged, and the dining room feels dull with a poorly maintained restroom. Soda lineup changed from self‑serve Coca‑Cola to Pepsi. Ideal for a fast family pizza run, but come prepared to ask for basics and double‑check charges.
Images
Feedback
Angel was exceptional! She was incredibly helpful, especially when I was confused about the total amount of my purchase. She patiently explained everything to me in a clear manner, making it easy for me to understand. She's definitely a valuable employee and deserves a raise!
Kayla was very nice and friendly?
The food was a surprise will definitely be coming back here again! And the customer service was outstanding Britton was very kind and got our food quick and hot!
Kid-friendliness: One of the kids named Kaden there was so nice and he used his manners and was just very good overall very recommended.
Attempted to go through the drive thru, sat with no other cars in line for 10 minutes with out a greeting. Then pulled up to the window to make sure there wasn’t some type of issue. Never greated I could see a bunch of teens on their phones. So i went inside to put in a togo order. There was literally 1 customer in the dining room and 1 delivery order on the screen so not slammed at all. The girl taking my order didn’t know menu items, she never stopped touching her face and hair and never went to wash her hands after doing so. I was Still observing in the employees in the back no surprise ALL ON THEIR FREAKING PHONES! staff was cursing and playing around, super unprofessional. My first time at this location and I wont be back. Too busy arguing and cutting up instead of preparing my food. Why I even gave my business after the drive thru mess was solely because my kids love their pizza.
More information
QR-Code for the menu
