Saint Germain Bakery - Richmond

We ordered the lobster roll out of curiosity. For the price of $16 the quality is surprisingly not bad. The lobster is a bit chewy but it's pretty sweet and has... read more We ordered the lobster roll out of curiosity. For the price of $16 the quality is surprisingly not bad. The lobster is a bit chewy but it's pretty sweet and has lobster flavour. I wish there was more sauce and the bread was a bit fluffier. They are very thoughtful and put a paper between the bread and the lobster so it doesn't get soggyOverall I would recommend trying it once. It's not very big but it'll do the job

This is the first time where I've seen a retailer not allow you to use a gift certificate on sale items. Do yourself and your friends a favour, do not buy gift... read more This is the first time where I've seen a retailer not allow you to use a gift certificate on sale items. Do yourself and your friends a favour, do not buy gift cards from here as gifts.

Additionally, the staff has changed from young women to older women who seemed sad and unfriendly. The store has undergone renovations that make it difficult to... read more Additionally, the staff has changed from young women to older women who seemed sad and unfriendly. The store has undergone renovations that make it difficult to browse the buns and individual pastries or cakes on the shelves. They used to be exclusively a bakery, but now they also serve beverages and hot food. Is this a sign that they are struggling for business?

Additionally, we noticed a change in the staff. The young ladies who used to serve were replaced by older women who seemed sad and unwelcoming. The store itself... read more Additionally, we noticed a change in the staff. The young ladies who used to serve were replaced by older women who seemed sad and unwelcoming. The store itself had been renovated, which made it difficult to browse the selection of buns and individual pastries and cakes on the shelves. What used to be solely a bakery now also offers drinks and hot food. This raises the question: Are they struggling to attract customers and trying to diversify their offerings?

Two female cashiers spent more time gossiping and chatting with each other than actually working. Meanwhile, there were no trays available for customers. They h... read more Two female cashiers spent more time gossiping and chatting with each other than actually working. Meanwhile, there were no trays available for customers. They hurriedly collected payments and put items in the wrong boxes, which were supposed to be gifts. If they had been doing their jobs properly, it wouldn't have caused such inconvenience for the customers, who will now have to wait for trays. There aren't enough trays for separate orders, and gifts are being given out incorrectly. I hope their gossip is intellectually stimulating, helps their careers, and inspires their children to become gossipers too!