Bay Tree Grill - Shepway

I came to the hotel today for a ladies cream tea as part of a large group. The frame was lovely but the food very poor. The allocated portion od sandwiches was... read more I came to the hotel today for a ladies cream tea as part of a large group. The frame was lovely but the food very poor. The allocated portion od sandwiches was only 2 (very small triangular) per person, and with the way it was set up, I only got the last two of the whole selection, which I didn't fancy having, and there was no refill possible. The scones were warm when brought to the table, but within 5 minutes they were already dry. The tea and coffee had to be poured by waiters but they were very understaffed and clearly overwhelmed. Once they had poured the tea, we had to wait 5 min for milk to arrive. Tea pots could at least have been left on the table. And to top it all, when I sat down, there was no cup for my seat, and once they brought one to me, they forgot the spoon...

The customer service at this restaurant was excellent and the food was delicious. The menu may not be extensive, but the quality of the dishes we tried was outs... read more The customer service at this restaurant was excellent and the food was delicious. The menu may not be extensive, but the quality of the dishes we tried was outstanding. I would definitely recommend this place.

After not going out for Christmas dinner in 20 years, we had high expectations for our meal. The service was good and the staff were pleasant. However, for £120... read more After not going out for Christmas dinner in 20 years, we had high expectations for our meal. The service was good and the staff were pleasant. However, for £120 per person, we expected to be more satisfied. We all opted for the traditional turkey dinner, but were disappointed to receive a small portion on a tiny plate with minimal sides. The cheese and biscuits that I ordered afterwards were also disappointingly small. We felt like we were taken advantage of with the high prices we paid. In the end, we had to go to our local pub to get a proper meal after being left hungry and unsatisfied.

Fantastic food and a nice restaurant, food was slow with a 45 min wait for starter, and then mains arrived the minute we had finished the starter. But the food... read more Fantastic food and a nice restaurant, food was slow with a 45 min wait for starter, and then mains arrived the minute we had finished the starter. But the food was really good.

Pleasant setting- good choice of dishes on menu. Good food, friendly, helpful staff read more Pleasant setting- good choice of dishes on menu. Good food, friendly, helpful staff