Tropical Smoothie Cafe - Feedback

Reviews

Overall Total Score
4 out of 5
Impressive | 40 reviews

Was Gabriela Todorova at Tropical Smoothie Cafe a mag?
This place just opened up and we came to check it out. I?ve been to a few other locations so I was hopeful. They did not disappoint. Staff is so courteous and helpful! They answered our questions and were very quick with the drinks and food. Food was delicious and healthy and smoothies were very sweet and yummy. We?ll be back! View all feedback.

What Chantel Rodriguez dislikes about Tropical Smoothie Cafe:
Bad experience but good ending. We ordered a large work order to be delivered and it ended up being stolen. We didn't have the best experience with the staff, a bit unprofessional. But the manager Kate was the best. She came in, listened, and took care of us right away. I will be returning because of the Kate. View all feedback.

Reviews from various websites

Sirved
4.2 ★ from 5 reviews
maysen-cahn
Maysen 09.10.2023 - 06:16

Service was good. The employees were very nice and patient, but I found a strand of hair in my wrap about halfway through eating it. In general the food is decent, but a bit pricey however if you fill out a survey the next time you get a smoothie for 1.99, good promotion.

tiffany-earl
Tiffany 09.10.2023 - 06:16

Delicious with real fruit flavor. Brand new space and staff was on the ball. Will definitely be back.

julia-ontiveros
Julia 09.10.2023 - 06:16

UPDATE : THE MANAGER WAS VERY KIND TO DELIVER THE ORDER THAT DOORDASH SCREWED UP AND SAID WE?D BE REFUNDED BY THEM. A FEW DAYS LATER STILL NO REFUND AND WE CONTACTED DOORDASH AND THEY SAID THEY REFUNDED THE RESTAURANT AND DOORDASH GOT AHOLD OF THEM AND THEY SAID THEY?D REFUND ME. THEY ASKED FOR MY INFO AND I STILL HAVE NOT RECEIVED THE REFUND AND IT HAS BEEN MORE THAN A WEEK THAT THIS HAPPENED. We had an incident with an online order and the managers went above and beyond to help us with this issue. Definitely great people and amazing customer service.

matheus-amorim-carva
Matheus 09.10.2023 - 06:16

Horrible place to go, I entered the store and immediately the manager said ?it?s going to take a while to make your order? I said it?s ok no problem. Waited 50 minutes to get my smoothie, when I finally have a sip the taste was bad like wasted fruits idk. Talk to the woman and she said it?s going to take another 50 minutes to make a new one, even tho the store was empty.

bridgette-white
bridgette 09.10.2023 - 06:16

Pretty good.....everything tastes great but like everyone else, they are understaffed. Had to wait 20 minutes for a smoothie (that did not disappoint.

Last update: 09.10.2023
Restaurantji
3.7 ★ from 35 reviews
jeffrey-harper-weed6
Jeffrey 04.05.2024 - 07:31

This place is fantastic! I'm always welcomed with a smile, and the smoothies are consistently perfect and served promptly. This has become one of my favorite locations! Joseph is the best!

katie-kane
Katie 04.05.2024 - 07:31

Just want to give a shout out to Joesph. He was all smiles and made my smoothie so fast! Usually I feel like the staff is younger and not as friendly. He was as kind as could be!! Thanks for being extra nice!

marlene-anderson-for
Marlene 04.05.2024 - 07:31

2 employees inside neither greated us, smiled said thank you. So sad that customer service is gone in most places. Even my 10 year old granddaughter said they need to turn their frowns up side down! Glad they were open and they had staff though.

the-globaltrotter-3
The 04.05.2024 - 07:31

Overpriced with no justification other than location. Menu is spread thin way too large to excel. You got to make that grilled chicken taste like grill not mushy cubes, very few in a burrito. Smoothie was very sweet and açaí berries had a funny after taste.. Make $6 deals including drink and sandwich but no more! You are next door to a school and lots of competition.Until then- good luck !

sophie-samuels
Sophie 04.05.2024 - 07:31

I had a disappointing experience at this restaurant with my server, Angel. She was quite rude and didn't pay attention to my smoothie order. I’m really frustrated with the level of customer service I received. After I politely thanked her, the least she could have done was reply with a "you're welcome." When I approached the register, I was met with a lack of courtesy as well; all I got was a curt "what do you want," without her even looking up at me.

Last update: 04.05.2024

Good Rated Restaurants near Downers Grove