Fazoli's - Chesapeake
Fazoli's
Description
A neighborhood Fazoli's delivers bargain-friendly Italian comfort—unlimited breadsticks, pasta and quick takeout—anchored by a few praised, long-tenured employees. However, experiences vary: reports cite undercooked pizza, greasy breadsticks, watery Alfredo, cleanliness lapses, and understaffing. Online and drive‑thru ordering have led to missing items and refund confusion, dampening customer trust. While standout servers salvage many visits, operational and quality-control gaps keep the restaurant from consistently matching its warm moments with dependable food and service.
Images
Feedback
The breadsticks are the best I’ve ever had, and my husband loves the paninis. I also really enjoy the salad!
I tried the $5 lunch special, which included meat lasagna, pizza, and breadsticks. Everything was served hot and fresh. It was my first time dining here since there isn't one in my city, but I will definitely make periodic trips to enjoy this place again.
I would like to share my experience at the restaurant, where we were warmly greeted by a gentleman named Aaron as we entered. He truly stands out as one of the most patriotic and customer-focused individuals I've encountered in a long time. I've never met anyone who takes such pride in their work. His enthusiasm and dedication were evident in both his words and actions. I believe he would make an excellent manager, as his positive attitude is truly infectious. He mentioned that he has been part of the team for 20 years! My family extends a heartfelt thank you to Aaron for making our visit so memorable.
I placed a small order and was the only customer in the Drive-Thru. I pulled up to the window and waited for 10 minutes while two employees inside were on their phones the entire time. No one opened the window, took my card, or even acknowledged me. After waiting so long without any response, I ultimately decided to drive away since I needed to get food elsewhere.
Menu
Pasta
Snacks
Pizza
Bread
Menu PDF
More information
QR-Code for the menu

