McAlister's Deli - Feedback

The food was delicious, and the service was incredibly fast. Our host, Khelsey, was exceptionally kind, polite, and respectful. Because of this wonderful experi... read more The food was delicious, and the service was incredibly fast. Our host, Khelsey, was exceptionally kind, polite, and respectful. Because of this wonderful experience, I will definitely be returning to the restaurant. I will also recommend this place to others. Thank you once again for the fantastic service!

Great food and great employees always greet you with a smile and give extra when asked.. The manager is doing a great job!!! VERY KIND!!! read more Great food and great employees always greet you with a smile and give extra when asked.. The manager is doing a great job!!! VERY KIND!!!

Ordered through the app and gave them thirty minutes to have the food ready. Got there and they handed me half of my order and were genuinely puzzled when I ask... read more Ordered through the app and gave them thirty minutes to have the food ready. Got there and they handed me half of my order and were genuinely puzzled when I asked for the other half that was on the receipt. Been waiting for 15 minutes now on a nacho basket with the rest of my food getting cold. Awful experience. Poor attitude employees. Incredibly slow.

Pretty disappointing. There were 3 people at the front counter playing on their phones. When I went up to get dessert, they were having a less than appropriate... read more Pretty disappointing. There were 3 people at the front counter playing on their phones. When I went up to get dessert, they were having a less than appropriate conversation one said I 'm a bad b+ I don 't smoke those another was saying they don 't smoke it bc it hurts their throat. (Sorry I missed what they don 't smoke). Now all this, I really wouldn 't have been bothered since it was slow. IF the store hadn 't been disgusting. Bathroom had (hopefully water) everywhere around the stalls. The cleaner stall had no toilet paper. All the pictures are from me walking. Not just taking pictures of a single straw wrapper. Except the roach in the lobby. So the lobby had trash and rodents all over the floors. The tables hadn 't been wiped. We were in there for over 30 mins and they never got wiped. Like I said, they were slow. One person ordered before us, one after and one pick up while we were there.

We had a group of 12 today for a staff lunch. We had great service!! Thank you!! —Bartlett Hills Baptist Church Staff read more We had a group of 12 today for a staff lunch. We had great service!! Thank you!! —Bartlett Hills Baptist Church Staff

We did not have a good experience. The restaurant had a weird smell when we walked in which should have been our hint to leave. Our food sat up at the counter f... read more We did not have a good experience. The restaurant had a weird smell when we walked in which should have been our hint to leave. Our food sat up at the counter for 20 mins before they brought it out to us so our sandwiches were cold. My husband sent his back, and they made a new one but he didn?t want to eat it after we saw the cleanliness of the place. Our napkin holder was covered in dirt, dust and hair. The tables felt like they hadn?t been wiped down and they had a sticky residue. Will not come back to this one. I recommended the other McAlister?s deli in Bartlet down the road. It was way nicer.

My husband and I ordered online from this restaurant tonight. Unfortunately, the bacon on my smoky pepper jack turkey sandwich was completely burnt. I had to re... read more My husband and I ordered online from this restaurant tonight. Unfortunately, the bacon on my smoky pepper jack turkey sandwich was completely burnt. I had to remove it in order to eat the sandwich. I also tried calling the restaurant several times, but no one answered the phone.

Food was horrible nasty after sitting out for 4.5 hours due to them changing the delivery time at 10 minutes before it was supposed to arrive and refusing to al... read more Food was horrible nasty after sitting out for 4.5 hours due to them changing the delivery time at 10 minutes before it was supposed to arrive and refusing to allow cancellation or reschedule despite them changing the time back by 30 minutes. Food wasleft sitting out until I got out of work and could go grab it. If they allowed a reschedule or cancellation it would of beenfine as I get things happen. But that was refused since they had confirmed the order 50 minutes previously. So wasted 16.99 onsoup and Salad that went bad. I get things happen but you need to give the costumer an option if you all change delivery timeby more than 20 minutes give us the option to confirm that will work or cancel, or at least option for us to reschedule then foranother time or day that may work.

We did not have a good experience. The restaurant had a weird smell when we walked in which should have been our hint to leave. Our food sat up at the counter f... read more We did not have a good experience. The restaurant had a weird smell when we walked in which should have been our hint to leave. Our food sat up at the counter for 20 mins before they brought it out to us so our sandwiches were cold. My husband sent hisback, and they made a new one but he didn?t want to eat it after we saw the cleanliness of the place. Our napkin holder wascovered in dirt, dust and hair. The tables felt like they hadn?t been wiped down and they had a sticky residue. Will not comeback to this one. I recommended the other McAlister?s deli in Bartlet down the road. It was way nicer.

We initially ordered delivery or a 1/2 sandwich and 1/2 grilled chicken salad as well as a sandwich with a side. Upon delivery of the food half of the order was... read more We initially ordered delivery or a 1/2 sandwich and 1/2 grilled chicken salad as well as a sandwich with a side. Upon delivery of the food half of the order was wrong. The salad didn't have any chicken and the side ordered was chicken and dumplings but weinstead got potato soup. I called the restaurant and explained the issue to the manager. The manager gave me a couple of optionswhich I chose to have the meal remade. So, we drove to the restaurant and the manager remade the order. Turns out they were outof the chicken and dumplings so it seems they just chose to put in a different soup without calling me. The second round wasmuch better but it was a lot to go through just to get what was ordered. The staff member checking the food needs to pay moreattention to his position and spend less time listening to his ear buds and looking at his phone. I'd like to also add that myorder wasn't the only one they got wrong.

Awesome sandwiches! Highly recommended. You definitely should try the Smoky Pepperjack Turkey Panini along with the Broccoli Cheddar soup. read more Awesome sandwiches! Highly recommended. You definitely should try the Smoky Pepperjack Turkey Panini along with the Broccoli Cheddar soup.

"This restaurant offers the best soup and sandwich in the city. I highly recommend it to everyone; they customize your order to your liking with a friendly smil... read more "This restaurant offers the best soup and sandwich in the city. I highly recommend it to everyone; they customize your order to your liking with a friendly smile!"

I had an amazing day at McAlister's in Bartlett! They are such a wonderful support for our community. Keep up the great work! read more I had an amazing day at McAlister's in Bartlett! They are such a wonderful support for our community. Keep up the great work!

Good place to eat. Avoid rush times. The staff is friendly. Salads are good. Due to the times of travel, the service can be a little slow. read more Good place to eat. Avoid rush times. The staff is friendly. Salads are good. Due to the times of travel, the service can be a little slow.

There was a small mess up on my order. They took care of it with no hassle at all and made sure to make everything perfect. The good was incredible and the Mana... read more There was a small mess up on my order. They took care of it with no hassle at all and made sure to make everything perfect. The good was incredible and the Manager was very kind in offering a cookie. You can’t always get things perfect the first time but they made sure to make it right.