Costa Coffee - Barnet
Costa Coffee
Description
At Costa, customer experiences are a mixed bag. While some patrons praise the friendly and attentive staff, highlighting a standout employee who embodies excellent service, others report issues with cleanliness and service quality, including foul odors and unhygienic facilities. Recent policy changes, such as price increases and removal of discounts for reusable cups, have frustrated loyal customers, who feel the impact on their overall experience. Despite the charming atmosphere and good coffee, these inconsistencies suggest that management needs to address customer concerns to maintain their loyal base and improve overall satisfaction.
Images
Feedback
This Costa branch is like many others, with a small seating area. It's okay, but nothing special to mention.
I have been a customer at Costa for over 10 years. When I asked for the code to use the toilet, the staff member refused to give it to me and instead told me I had to buy a coffee. Even though she knows that I am a regular customer.
The restaurant always has a blocked pipe that emits a foul odor, and there is an elderly employee who seems out of place at Costa. She never brushes her hair or teeth.
Go here most days for my coffee, there's a lovely young girl and guy who work there, not sure of their names. but I went today and the older lady with the black hair was very rude when she got my order wrong, and then made me a disgusting drink. won't be going here anymore :
I went in yesterday at 4.50pm (it closes at 5.30) and asked them to heat my panini and was told that due to them closing soon, everything was off.
Menu
Vegetarian Dishes
Coffee
Hot Drinks
FAQ
More information
QR-Code for the menu
