Duets - Full Menu

This is without doubt the best restaurant in Weston._The food is superb and the service faultless. read more This is without doubt the best restaurant in Weston._The food is superb and the service faultless.

I am writing this review about Duets restaurant as I'm absolutely speechless with the owners attitude towards me in her telephone call. I went to this lovely li... read more I am writing this review about Duets restaurant as I'm absolutely speechless with the owners attitude towards me in her telephone call. I went to this lovely little restaurant for a Sunday roast in the summer with my sister. The food and service was excellent! We managed to get a midday Sunday xmas dinner booking for Dec 10th and were really looking forward to experiencing this Michelen star restaurant again. The owner phoned late Saturday afternoon to confirm that we were still coming to which I replied yes. But unfortunately during the night I got ill. I texted her at 0840 Sunday morning with a polite message that we wouldn't be coming. At 1009 she phone me and spoke to me very rudely with no empathy to the fact that I was ill saying that I had confirmed I was going which at the time I thought I would be not knowing I would get ill overnight! She said she received a voicemail from me but I sent a text. She said it would have been nice if I'd phoned her which I have in the past only to receive an answer phone message. She said it was a family run business and had to get the chefs in but she would have had them in anyway as we weren't the only bookings for that day! She said there would normally be a cancellation charge (first I'd heard of that! She said she had a waiting list but it was too short notice. If she had checked her messages earlier maybe that wouldn't be the case. She was very rude throughout her conversation with me and then put the phone down without any empathy or even a goodbye! I remained calm and polite throughout our conversation. I have no malice towards this owner infact I feel sorry for her. She certainly showed her true colours! Anyway I wish the owners a happy retirement. Best wishes, Christine from Kent but originally from Worle WSM!