De Blend - Utrecht
De Blend
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Worst customer experience ever We were getting married and we booked 8 rooms for our parents brothers for our wedding at 2L de Blend. Due to the Covid situation in the first lockdown (state of emergency-government forbidding travels/tourism), our guests living outside NL couldn't enter the country so the wedding was called off. We tried with the general manager to get a voucher since we didn't know an exact date for the future wedding; however, he rejected any possibility to make it work while other hotels were giving flexibility to their customers. One time, we even politely went to speak with him to try to find a solution and he (Richard Detmers) even denied he was the general manager, trying to avoid customers! What kind of General manager avoids customers or is not interested in finding solutions?!? This shows right away their interest in money instead of making a great customer experience. For the people interested in this hotel, I hope everything goes well because if something goes wrong, it's for sure they won't take any responsibility and they won't be willing to cooperate in order to find a solution.
Nice place but terribly slow and disorganised service when it comes to food. Good for drinks.
When a hotel with the function of the home itself is thrown in, #DeBlendUterecht makes the #NO1 choice for accommodation in #Holland, #Netherlands. Dinner at the restaurant! Just amazing... The best brownies and bread pudding for beginners.... I want the recipe to follow pics that tell the story
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Dessert
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