Panera Bread - Romulus
Panera Bread
Description
At this restaurant, diners are met with a mixed experience. Many appreciate the quality and variety of food, particularly favorites like the autumn squash soup and freshly made bagels. Friendly service and a generally clean atmosphere enhance the dining experience. However, inconsistent delivery orders and cleanliness issues, such as dirty walkways and seating, detract from its appeal. Although staff members often handle in-person orders effectively, communication troubles and a busy phone line pose challenges for those attempting to place orders remotely. Overall, the restaurant shows potential, but improvement in service consistency and cleanliness is needed.
Feedback
Ordered a dozen bagels with a mixture of three kinds of bagels. The lady asked me if I wanted random and I said yes of these three types. I ordered garden veggie cream cheese. I got home and had all of the types, but the ones I asked for and the wrong type of cream cheese. I called up and the manager said she would replace the order and put my name on it. When I drove back up there my replacement order was n nowhere to be found and they had no more bagels of that type. The employee that took our order the first time then proceeded to argue with me about what I ordered. When I started to explain the manager that was now on duty said well it must have been a miscommunication and replaced my money. No I'm sorry, no here is a .99 cookie. Nothing.... just made me look stupid. Not happy!!!!!
Big green goddess salat with huh. I have the pick up with the autumn squash soup. it was great for 14 mice with a tee. I wish it was a little less expensive for the half of the portions. wonderful for a first experience. the picture was after I started eating.
Whenever I visit this restaurant, the staff is consistently friendly and attentive. The atmosphere is quite clean. The only downside is their phone line, as it is often busy and makes it difficult to place orders over the phone. However, I have found that placing orders in person works well. Overall, it is a great place to enjoy breakfast, lunch, or dinner.
Food is good but the place is dirty walkway ,seats, and carpet. The orders stay waiting for you on the other side of counter so if you fail to hear them call out your name you will have cold food the Dallas TX Panera's have a employees take your food to your table and not shout over everything like a McDonald's. Sat April 27 4:45 pm
There are numerous options to choose from and the waitress was very patient with me as I decided what I wanted. I had some questions about my Panera account and she was very friendly and answered them all. Additionally, I received a free pastry for my birthday. The service was quick and the food was fresh. I also enjoyed their selection of ice cream. The restaurant was very clean and well-maintained.