Wendy's - Normal
Wendy's
Description
**Restaurant Review: Wendy's at a Crossroads**
This Wendy's location is facing significant service challenges, as customers report ongoing issues with mobile and drive-thru orders. Many describe interactions with staff as rude, culminating in missing items and cold food. The notorious Frosty machine appears to be a frequent point of contention, often reported as out of service. Additionally, inaccuracies in orders and the inconvenience of obtaining refunds add to the frustration. Despite positive experiences at other locations, patrons express a desire for improvement here, emphasizing that it's time for management to address these persistent shortcomings.
Images
Feedback
The food was good, but unfortunately, none of the drinks I wanted were available. The ketchup dispensers were empty, there were no salt packets, and I had to ask for ice because the machine was empty.
Although it was past nine o'clock and the dining room was closed, the food I received was cold and seemed like it had been sitting out for a while. I know it's Wendy's, but I don't think it's unreasonable to expect food that was cooked recently. Desperation can lead to unexpected choices, I suppose. Lesson learned.
The food was decent, but it often arrived cold, as if the burgers were prepared in advance and left sitting for too long without being reheated. The fries were the warmest part of the meal, but even they weren't very hot.
The young men who greeted us were incredibly polite, friendly, and pleasant. We arrived between 6:30 and 7:30 PM and were seated on the outdoor patio.
Menu
Combos
Ghost Pepper Ranch Chicken Sandwich Combo$10.4Breakfast Combos
Homestyle French Toast Sticks, 6 Pc Combo$6.6Popular Items
$3.0Chicken Sandwiches & Nuggets
Spicy Asiago Ranch Club$6.8