Robbels - Neubrandenburg
Robbels
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Here you will find the menu of Robbels in Neubrandenburg. At the moment, there are 6 menus and drinks on the menu.
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The dishes are always fresh and delicious, I really enjoy eating there, everything is clean and the service is friendly.
This evening at 6:20 p.m. I wanted to eat here with my 2 year old daughter. According to the opening times, the store is open until 7 p.m. So I ordered a children's menu and a large portion of pasta and assumed that I could eat it there too. I pay the whole thing (just under €15) and then the employee got two take-away containers for the food. I immediately spoke to her about it and told her that we wanted to eat here. “That’s no longer possible, I’ve already cleaned everything here,” was the employee’s answer. However, she didn't inform me beforehand that you could only order take-out. I then said to her that I didn't want anything more because I assumed that you could eat there until 7 p.m. and that it wasn't clear otherwise. She replied that she could no longer give me the money back and that she had already turned off the lights above the tables and that I should have mentioned this beforehand because it was no longer possible to eat on site after 6 p.m. But I can't confirm that because we've done it often enough. This employee is really absolutely unfriendly! So I had no choice and had to take the food to go. I also asked her if I could at least sit at a table with the containers so that I at least have a table. She said no to that either, everything had already been cleaned. We've always enjoyed staying here, but that was the last time! I'm incredibly sorry for the other really nice and polite employees I see there, but you should think about what you want to do professionally beforehand and today's employee has more than failed in her job.
Food was ready very quickly and delicious (especially the “GDR tomato” with hunting sausage)! The seating area is very attractively furnished. Great value for money!
I was there with my mother on Saturday, November 22nd, 2025, and I 'm shocked, as it used to be my favorite place. But you shouldn 't have to put up with being treated like that, and it 's no wonder the place might eventually go out of business. Let me explain the situation. I went to the counter and looked at the containers and saw that half the sauces had a crusty, strange layer on top and around the edges. My mother still wanted to eat there, though. She said I 'd like the penne with sausage goulash. The employee, who unfortunately didn 't even greet us, replied curtly with a nasty look, The pasta first! My mother and I then said, We 'll both have the penne. My mother replied, I 'll have it with sausage goulash. I told the woman, But I 'd like Napoli. Since there was no reaction from the employee, we assumed she hadn 't heard me. As I 'm a vegetarian, it was important to me that she didn 't make both of our plates with sausage goulash. So my mother explained, My daughter doesn 't want sausage goulash, she wants Napoli, she 's vegetarian. The employee replied, still in an inappropriate tone, I understand that. Do you know the counter is positioned so well that I can hear everything clearly from behind it?! My mother then said, and I could tell she was quite uncomfortable, You see, I 'm afraid I don 't hear very well in my right ear anymore, and when it 's very loud, I might have trouble understanding you. Anyway, my mother and I decided we 'd like to order everything as a meal deal, including a drink. We told the employee this, whereupon she, visibly annoyed as she 'd been the whole time, replied, Great, then I can cancel everything now. You could have said so right away! That was the last straw for me, because I 'd never experienced such behavior in a restaurant before. I told the employee, How could I possibly know that you have to say this right at the beginning here? There are other shops around the corner (for example, the friendly kebab shop next door) where I can say it at the end and the staff there ask me! The employee replied, You had plenty of time to read the signs here and decide, didn 't you? She clearly hadn 't understood that I meant a dedicated and helpful employee had asked. She then asked my mother what kind of drink she wanted, and my mother, again, had a very hard time understanding. The employee then spoke to my mother incredibly loudly and rudely, saying, I can 't speak any louder, which was completely over the top. Visibly annoyed, we sat down at the table with our order, and we knew we never wanted to eat there again. Eating there is no fun at all; it 's more stressful than anything else and definitely not worth the money. As for the food itself, my tomato sauce had hardly any flavor, which was probably because the pasta hadn 't been properly rinsed, as our bowls were swimming in water. After the meal, we also suffered from terrible gas for quite some time, and my mother even had stomach cramps on the way home. All in all, the place used to be great for me, but unfortunately, it 's gone downhill so drastically, which is a real shame, as I I think the idea and the concept are simply brilliant. My honest opinion is that you absolutely must look closely at which employees are hired there and how they perform their work, and also provide them with good training on how to handle customers and food.
Great little pasta shop. Super delicious and reasonably priced. Friendly staff
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